"The receptionists are helpful (if you manage to get through).
Doctors and nurses are on the whole helpful, (that is if you manage to see anyone)!
The main problem is getting through on the telephone, it is near impossible at any time of day to get through to make an appointment. Today I have been pressing redial for the last 2 and a half hours but the line is constantly engaged. If you moan about the telephone access, they just suggest you drive down to the surgery at 8am to make an appointment, but not everyone is in a position to be able to do this.
I received a letter approx 2 months ago saying that they would be installing a new phone system, if anything this has made things worse not better!"
–Anonymous, 11th January 2019
Doctors and nurses are on the whole helpful, (that is if you manage to see anyone)!
The main problem is getting through on the telephone, it is near impossible at any time of day to get through to make an appointment. Today I have been pressing redial for the last 2 and a half hours but the line is constantly engaged. If you moan about the telephone access, they just suggest you drive down to the surgery at 8am to make an appointment, but not everyone is in a position to be able to do this.
I received a letter approx 2 months ago saying that they would be installing a new phone system, if anything this has made things worse not better!"
–Anonymous, 11th January 2019
ABOUT LOCAL GP - THE MOORCROFT MEDICAL CTR
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