The Orchard Medical Centre

146 Heath Road, Coxheath, Maidstone, Kent, ME17 4PL


Average review score of 3.3 from 16 customer reviews

"Myself and my family have been patients at Orchard Medical Practice for over 20 years and have always been absolutely delighted with the service they've given us; I even nominated them in the past for recognition, as I felt they were so outstanding.

As soon as I learnt Orchard were going to combine with Stockett Lane my heart sank. I had left this practice and changed to Orchard all those years ago and have never looked back. My parents are patients at Stockett Lane and I have been disgusted with their care for years and encouraged them to change surgeries a number of times. On 2 occasions I have complained about their negligence.

I raised my concerns with Orchard when I first heard about the merging of the surgeries and was told "hopefully Stockett Lane will learn from our good practices". I was not convinced by this; somehow this never happens. Poor surgeries do not improve by association with good surgeries in my experience.

Sadly my concerns have been realised. All the well known and trusted staff have left. The wonderful Doctors, who have provided us with consistent and continuity of care have left. On the occasion I did have a problem I was dealt with by 3 different Doctors at 3 different times.

I logged on to the website to submit a prescription request and there is no longer a facility to do this! I called the surgery to enquire why and was met by the Greensands' answering phone service! I couldn't speak to anyone so left a message! Unsurprisingly I they didn't return my call!

I am disgusted with how myself and my family are being treated. Do we not deserve to be told our surgery name has been changed, that our Doctor has changed; we have to provide this information to third parties after all. That we can no longer submit repeat prescription requests?

I have always been able to just call me surgery and talk to a person, now I have called on 3 occasions and have been unable to speak to anybody.

Where is the consultation with your patients? I feel really unsettled and distressed about this situation."
Anonymous, 23rd January 2019


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