"The surgery has been Operating on reduced hours since July 2018 due to a lack of trained receptionists, itâs way too long for suck a busy practice.
Todayâs visit was to collect a repeat prescription, I tried yesterday twice but the queue both times was over 3 people who looked like theyâd been waiting a while. My prescription had been issued but was no where to be found, by this time there was a large queue behind me so I said Iâd pop to the supermarket next door and come back in 15 mins. They then told me that it had been issued at the Portland practice but still couldnât be found!! There was never a suggestion of what could be done, I finally suggested I came back tomorrow to collect a new prescription. Luckily I havenât completely ran out of tablets!!"
–Anonymous, 7th February 2019
Todayâs visit was to collect a repeat prescription, I tried yesterday twice but the queue both times was over 3 people who looked like theyâd been waiting a while. My prescription had been issued but was no where to be found, by this time there was a large queue behind me so I said Iâd pop to the supermarket next door and come back in 15 mins. They then told me that it had been issued at the Portland practice but still couldnât be found!! There was never a suggestion of what could be done, I finally suggested I came back tomorrow to collect a new prescription. Luckily I havenât completely ran out of tablets!!"
–Anonymous, 7th February 2019
ABOUT LOCAL GP - THE UP HATHERLEY SURGERY
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