"This is the worst run practise I have ever been too, I question why I still go their but it's the closest to where I live.
Firstly you can never get an appointment, their system of booking one has changed three times so they know it doesn't work themselves. The staff at reception are so rude, they never want to help or apologise for anything. If you arrive 1 minute late the GPs/Nurses will make it apparent that they are annoyed but if they are running late by 40 mins its just tough luck.
Their appointments are 10 mins per patient however whenever I book in I'm always waiting longer than half an hour to be seen. When I speak to reception they don't care and tell me to take it up with the GP. Shocking service. I have suggested many times that they need to make the slot time longer if they cant stick with the 10 mins allocated time. It really affects the time keeping for the rest of your day, we shouldn't have to be late for work or pick up kids because they are running half an hour behind!"
–Anonymous, 30th January 2019
Firstly you can never get an appointment, their system of booking one has changed three times so they know it doesn't work themselves. The staff at reception are so rude, they never want to help or apologise for anything. If you arrive 1 minute late the GPs/Nurses will make it apparent that they are annoyed but if they are running late by 40 mins its just tough luck.
Their appointments are 10 mins per patient however whenever I book in I'm always waiting longer than half an hour to be seen. When I speak to reception they don't care and tell me to take it up with the GP. Shocking service. I have suggested many times that they need to make the slot time longer if they cant stick with the 10 mins allocated time. It really affects the time keeping for the rest of your day, we shouldn't have to be late for work or pick up kids because they are running half an hour behind!"
–Anonymous, 30th January 2019
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