"I have been a patient of Welland Medical Practice for just short of a year now and I'm appaled at the lack of empathy and compassion from the reception team. Always rude and arrogant. The telephone sytem is useless, you ring at 8.30am like it says , throws you in a que of 2 then tells you the doctors is shut and you ring back to be in position 10! (Literally my experience this morning). The reception staff are very rude an evasive, if they dont like you because either you've complained or said something out of turn before they just wont give you an appointment and put you on the cancellation list. (Been there several times). They can't ever say my sons name right let alone get the fact im not married all whilst looking at a screen! I will be changing doctor's for deffinite! The doctors are amazing but the reception staff really let it down!"
–Jordon S, 5th June 2018
–Jordon S, 5th June 2018
ABOUT LOCAL GP - WELLAND MEDICAL PRACTICE
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