West End Road Surgery

62 West End Road, Bitterne Southampton, Southampton, Hampshire, SO18 6TG


Average review score of 4 from 16 customer reviews

"Plucking up the courage to actually get a GP appt goes out of the window when you can sit and wait in the queue for over 30 minutes every single day to get to see a GP.
I have tried 8 times to see a lady GP on any given afternoon but to no avail; how is this providing adequate service?
They advertise that they operate an 'online appointment system' what this actually is is one slot, the first of the day, can be prebooked mon-fri. Hardly a working online booking system by anyone's standard?
The booking system is not patient friendly and plenty of people feel the same.
Please can someone look into being able to book even 48hrs in advance? I appreciate that the NHS claims so much money is wasted in failed appointments but this is definitely not always down to patients just not appearing. I have first hand experience of several appointments that I have cancelled over the years not being actioned so it is false accounting of the statistics.
PLEASE can we have a decent booking process as this is the only drawback with this practice and it has only been such for a short number of years.
One receptionist is excellent, shame that can't be said about the rest of the front of house team."
Keryn, 5th March 2019


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