Westbourne Medical Group

Kelso Grove, Shiney Row, Shiney Row, Houghton Le Spring, Tyne And Wear, DH4 4RW

Average review score of 2.8 from 6 customer reviews

Average review score from 6 customer reviews

"Unable to make an appointment as you have to ring every day at 0830, often the phone is still on answer service until after 0835. Receptionist (one of them) very rude but she wouldn't give her name. I received a call from the surgery to make an appointment to discuss recent test results and advised to ring in the morning, I did so only to be told by this rude receptionist that today's appointments are not for routine things. I could hear her talking to someone else saying 'she wants an appointment to discuss test results' in a rather derogatory manner, I did say to her 'She can hear you'. Service and care is much lower than you would expect from a surgery, even using online services your requests for medication are often ignored."
–ELizabeth E, 22nd November 2018

ABOUT LOCAL GP - WESTBOURNE MEDICAL GROUP

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FACILITIES

Accessibility

Braille translation service

Disabled WC

Induction loop

Text Relay

Signing service available

Step free access

Wheelchair access

Baby changing facility

Parking

Disabled parking

Car Parking

Cycle parking

Parent and child parking

Convenience

Children's play area

Parent and baby room

Pram park

PERFORMANCE

National Patient Survey

60.00%

GP Patient Survey score for opening hours

59.50%

GP Patient Survey score for telephone communication

63.60%

GP Patient Survey score for making an appointment

85.50%

GP Patient Survey score for overall satisfaction

National Patient Survey

The information below is taken from the national GP Patient Survey. The results for this practice are depicted below. More detailed results from the GP Patient Survey are available from the GP Patient Survey website at: www.gp-patient.co.uk.

Key Facts

44,035

Registered patients at this practice

YES

Are weekday evening, and weekend appointments offered?

4 GPs

3 male, and 1 female

86%

of patients would recommend them to friends and family

For more information on how this data is collected, please click here.

SERVICES

Please see below a list of the services currently offered at this practice.

DOCTORS AND SUPPORT STAFF

Dr Ko Ko Laing

GMC Number - 3439256

General Practitioner

Qualifications - DGM, MBBS, MRCGP

Dr Ko Ko Laing qualified in 1989, his previous surgery in Victory Road merged with the Portsdown Group in April 2010. He is a highly experienced GP, is based in Kingston Crescent Surgery he has a number of special interest which includes medicine, rheumatology and joint injections. He is a keen tennis player and also enjoys travel.

Dr Peter Kipgen

GMC Number - 6147727

General Practitioner

Dr Kipgen qualified from Barts and the London Medical School in 2006 (MBBS). He completed his GP training in Dorset in 2015 (MRCGP). He has a broad range of experience gained from hospital posts earlier in his career; these include paediatrics, sexual health, orthopaedics and emergency medicine. In his spare time he enjoys hill-walking and is a keen amateur chef. He also enjoys playing and watching sport especially rugby and football.

Mr Phil Monnery

GMC Number - 3562703

General Practitioner

Qualifications - FRCS 1999, FRCSI 1995, MBBS, 1991, MRCGP 2012

Dr Philip Monnery qualified from ST George’s Hospital Medical School in 1991, Undertaking a career in the Royal Air force. Initially undertaking surgical training and specialising in Ear, Nose and Throat he became a consultant in the Military in 2006. A change in life goals meant a change to general practice in 2009. He joined Portsdown Group Practice in 2015 and maintains his special interest in ENT and is responsible for the Portsdown Travel Clinic. He is married to Alison and has three children who keep them both very busy. He likes nothing better than to relax in the garden and is frequently seen with either a chainsaw or an axe, what could go wrong!?

Dr Catherine Tuson

GMC Number - 6160583

General Practitioner

Qualifications - BSc, MBChB, MRCGP

Dr Cat Tuson graduated from Warwick University in 2007 and joined the Practice in 2013 having completed her GP training in the North East of England. She has a special interest in orthopaedics and joint injections and also in women’s health.

OTHER BRANCHES

Example Practice 1

Lake Road Health Centre, Nutfield Place, Portsmouth, Hampshire, PO1 4JT

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Example Practice 2

Lake Road Health Centre, Nutfield Place, Portsmouth, Hampshire, PO1 4JT

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Example Practice 3

Lake Road Health Centre, Nutfield Place, Portsmouth, Hampshire, PO1 4JT

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How to find Westbourne Medical Group

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JOB VACANCIES

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Westbourne Medical Group

Kelso Grove, Shiney Row, Shiney Row, Houghton Le Spring, Tyne And Wear, DH4 4RW

Average review score from 6 customer reviews

ABOUT LOCAL GP - WESTBOURNE MEDICAL GROUP

How to find Westbourne Medical Group

FACILITIES

Accessibility

Parking

Convenience

PERFORMANCE

National Patient Survey

National Patient Survey

Key Facts

SERVICES

DOCTORS AND SUPPORT STAFF

Dr Ko Ko Laing

Dr Peter Kipgen

Mr Phil Monnery

Dr Catherine Tuson

OTHER BRANCHES

Example Practice 1

Example Practice 2

Example Practice 3

How to find Westbourne Medical Group

JOB VACANCIES

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