Royal Arsenal Medical Centre

21 Arsenal Way, Woolwich, London, SE18 6TE

Average review score of 2.7 from 28 customer reviews

"I have been with the practice since about 1997 One GP is a lovely doctor who is very good and caring doctor but he is so popular it's hard to get an appointment with him even when I am really ill. I tried to see other doctors just to be told by the doctor that I should only see my doctor for they can't treat me. The prescription lady only starts work after 1:30pm so she only works only half days which is problematic when you have problems occurring with prescription request as no other staff have authority to help you. I always put my request in at least a week ahead so they have plenty of time to solve any problems that might occur with it. If you need a prescription I say book an appointment with doctor it's the only way you can guarantee no problems. I have also have had staff tell me that the website where you can request prescriptions is not reliable and they did not get my request even though the website said it went through. They don't ring back when they said they will and I have waited in all day for them. So sadly the Doctor is being let down by some of his support staff, not all as some go beyond to help you and are nice. Some staff are compassionate where others are extremely cold hearted they have made me cry. I would suggest that the practice hire someone who can work the morning shifts doing prescriptions and maybe better training for support staff as some of them have been so bad they have made me cry."
Anonymous, 7th January 2019


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