Telephone access: I have always been able to get through to a receptionist in a timely manner. It can take some time (5-10 minutes) on Friday evenings, when it is the peak booking period, however I have never had an issue. In emergencies (such as when I needed an immediate note to send to my university,) I was able to get through before opening hours and the receptionist was extremely sympathetic to my issue.
Appointments: Emergency appointments always available same or next day, appointments with my personal GP available within 2 weeks.
Dignity & respect: All staff are respectful and understand the need of privacy. I have never felt embarrassed or unwelcome. All the GPs and receptionists I've communicated with have been friendly and made the experience a very pleasant one.
Involvement in decision: The strongest point, in my opinion, other than dignity & respect of this practice. I always feel like I am listened to, and decisions are explained in a very understanding manner. I feel like I have a significant say in the course of treatment I desire and the GPs are extremely knowledgeable and helpful. They take the time to explain what a condition or course of treatment entails, how it works and how it will impact in the short and long term. I cannot overstate how happy I am with this and knowing I feel in control over the decisions in my care is a fantastic, empowering feeling.
Providing accurate information: Never had an issue. Website is up to date on opening hours and the phone system always makes you aware of changes in hours during the holidays. You also get a text reminding you of your appointment which is so useful as they can easily slip your mind if you have a lot going on.
Overall, I hope that I never have to leave this surgery. The standard they adhere to is top notch and I have never had a negative experience with them over the past two decades of my life."
–VS, 8th January 2019
ABOUT LOCAL GP - ADELAIDE MEDICAL CENTRE
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