The Swan Practice

North End, High Street, Buckingham, Buckinghamshire, MK18 1NU

Average review score of 3.1 from 10 customer reviews

"The way this practice is now run is just no good any more. Appointments are now near to impossible, there is no continuity, the administrative approach taken to things is burdensome and not customer focussed. Even the on line system does not work well and some aspects appear to have been abandoned anyway.

I don't have a problem with the medical staff when you can get to see them and if you have a genuinely urgent and immediate need for a high risk case then you can get attention, but that isn't the bare minimum standard to which I hold my GP practice. My issue is with how the practice is run. It's like there are a series of deliberate obstructions in place to doing anything not immediately urgent. It needs a major rethink."
Anonymous, 11th March 2019


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