I have a lump that has developed in the joint of my finger which is causing a numbing sensation in my hand and arm. I have looked for assistance elsewhere and been informed that I must see a doctor. I am making a record of this here in the hope that someone at the surgery sees this and reviews the system that is in place. I don't want to go to Aand E and the pharmacist has also informed me that I need to see a doctor. At a loss ????
I can not recommend somewhere that makes it difficult to access health care when needed.
Update: now really concerned. I contacted the health centre and was in the call system for just over 25 minutes. When I got through, I informed a very helpful operator what my concerns were. Immediatly, I was informed that for lumps, the doctor wants to see those early!!! I informed the operator that this was the opposite to what I was told five hours ago when I came in to make an appointment. The operator told me that the receptionist that I spoke to earier was new.
I'm really concerned that even having explained in great detail what my issue was concerning, I was fobbed off and my issues was not treated with the urgency required. I will be making a complaint to the practice manager following on from this review."
–ElleT, 12th February 2019
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