Bannockburn Pms

20-22 Bannockburn Road, Plumstead, London, Greater London, SE18 1ES


Average review score of 3.7 from 14 customer reviews

"I am not able to give a review of the treatment at this surgery due to my struggles to register. Having moved to the area my partner and I both had difficulties registering here. The surgery operates specific registration times that are difficult to make if you are working. Following registration they will not allow you to see anyone until your information has come through from your previous surgery, after which you must have a new patient check up with a nurse, after which you can finally book an appointment. Given waiting times for an appointment this means that someone who needs to see a GP for a potentially serious condition may have to wait for over a month due to bureaucracy. Both myself and my partner were told separately by staff to go to A&E if we wanted to see someone sooner, which is completely baffling given the pressures on the NHS and the supposed shift towards preventative, community based practice. In addition if you are already concerned about a potential health problem, the added wait time and dismissive attitudes of staff adds to anxiety. In my case when I finally found time to go in to register I was told this would not be possible until my new driving license comes through with my current address on it, despite bringing multiple bills and other proof of address. I'm not sure what the surgery is like once you get in but I have found my (failed) attempt to register stressful and upsetting and do not intend to use this practice."
Anonymous, 7th March 2019


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