"I have been registered at this practice for at least five years and always been very satisfied with the service, but it is in the past few months that I have had to visit regularly that I have seen how really excellent this practice is. The GPs here have seen me through an extremely difficult time with genuine care and compassion; they are helpful and understanding while remaining ever professional. The GPs I see here have gone above and beyond to do all they can to support me and provide the highest level of medical care. My appointments are never rushed, Iâm always treated as an individual and my needs are discussed with me collaboratively and respectfully.
The nurses I have met have always been friendly and professional. The reception staff can be slightly hit and miss but are always more knowledgeable and friendly than the majority of NHS hospital receptionists I have dealt with. Usually appointments can be made the same week as requested and there are always same-day appointments available for emergencies. Their systems arenât always reliable or efficient, which always seems to be a problem in the NHS, but I have only ever had very minor problems here that are easily rectified. The building itself is slightly gloomy and rundown, but always clean and certainly not unwelcoming. It is a large practice, there are several GPs and some do come and go; I specifically request the two/three I know and my request is always fulfilled, although occasionally I have to wait slightly longer for an appointment.
Overall, this an outstanding GP practice, definitely the best I have attended."
–Anonymous, 31st December 2018
The nurses I have met have always been friendly and professional. The reception staff can be slightly hit and miss but are always more knowledgeable and friendly than the majority of NHS hospital receptionists I have dealt with. Usually appointments can be made the same week as requested and there are always same-day appointments available for emergencies. Their systems arenât always reliable or efficient, which always seems to be a problem in the NHS, but I have only ever had very minor problems here that are easily rectified. The building itself is slightly gloomy and rundown, but always clean and certainly not unwelcoming. It is a large practice, there are several GPs and some do come and go; I specifically request the two/three I know and my request is always fulfilled, although occasionally I have to wait slightly longer for an appointment.
Overall, this an outstanding GP practice, definitely the best I have attended."
–Anonymous, 31st December 2018
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