"Have been attending this practice on and off since October 2018 for an ongoing issue and I am at the end of my tether now.
The service has been amateurish through out, save a few exceptions from some very professional people.
I have had to follow up every single thing myself to ensure things actually happen and unforgivable administrative errors have occurred including referrals for treatment sitting on desks for weeks, and the issue only being identified when I have chased it via the NHS department I was supposed to be attending.
There was also an incident of a ârepeatâ blood test not actually testing for what the original blood test was for.
There are some very good GPâs at fellview and some of the administrative/reception staff are very very helpful and good at dealing with anxious or upset customers. Obviously the opposite is true as well, and some are very poor.
Itâs also a good practice in that you can attend any of 4 surveryâs if there are no appointments at your normal surgery, very useful if you can drive.
Understand the pressure GPâs are under at the minute and the closing of the Catherine Street Surgery will not have helped, but I feel an honest review is the only way to improve things."
–Anonymous, 23rd February 2019
The service has been amateurish through out, save a few exceptions from some very professional people.
I have had to follow up every single thing myself to ensure things actually happen and unforgivable administrative errors have occurred including referrals for treatment sitting on desks for weeks, and the issue only being identified when I have chased it via the NHS department I was supposed to be attending.
There was also an incident of a ârepeatâ blood test not actually testing for what the original blood test was for.
There are some very good GPâs at fellview and some of the administrative/reception staff are very very helpful and good at dealing with anxious or upset customers. Obviously the opposite is true as well, and some are very poor.
Itâs also a good practice in that you can attend any of 4 surveryâs if there are no appointments at your normal surgery, very useful if you can drive.
Understand the pressure GPâs are under at the minute and the closing of the Catherine Street Surgery will not have helped, but I feel an honest review is the only way to improve things."
–Anonymous, 23rd February 2019
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