Frampton Surgery

Whitminster Lane, Frampton-On-Severn, Gloucester, Gloucestershire, GL2 7HU


Average review score of 4 from 3 customer reviews

"I have been going to Frampton surgery for the last 15 years. I was in one house for 14 of those years, then i moved and was still kept on file and then i moved again and was told i could still go to them as doctors but i needed to go to the chemist for the meds. Bit inconvenient but no worries. So i order some meds and was told i could pick the paperwork the next morning. So next morning i do down to pick the paperwork up and was told oh no you need an appointment before we can give you these. I said they're on repeat and they tell me they've been removed- why? They didn't know. Okay fine i need an appointment today then its urgent. Okay no worries 12:45pm okay? Yes and when i come by later i will just be getting the paperwork? No you can still get the meds from us. Oh okay then. ~ Side note here's proof of my new address to update the system. All sorted. So then i go to the appointment at 12:45 and i then have to wait 30 minutes until i'm seen, not the end of the world but i am on lunch break so can't mess around. So i get the paperwork from the doctor go out to the dispensary only to be told no you have to collect from the chemist. I say but i was told earlier that i could. Then she goes oh well we weren't aware of the change of address. Awful customer service been told so many different things. Will be leaving first thing Monday."
–Anonymous, 28th September 2018


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