"I have been with this practice for over 20 years. At times I think they are brilliant and at times disappointing.
When they were in Castle Street I nearly always got an appt with the same doctor and had very good treatment.
Since moving to Millstream I have hardly seen the same doctor twice. There seemed to be a huge turnover of staff. Despite this, they were always very thorough when I did visit.
Since the new system of the nurse practitioner calling you back though, I have lost confidence. It is not always convenient to be called back during a patient's working day and to speak privately about health matters. My latest experience caused me to have to call the NHS helpline late in the evening of the following day, as the nurse practitioner had not helped at all, doubling my medication and causing the symptoms I had called about to become worse (hence the call to the helpline). I had said to her that the medication didn't seem to be very effective and I wanted to go back on a drug I had used before. For some reason both she and the doctor I had seen previously did not want to prescribe the drug that I had felt so well with and wanted to go back on.
I have now stopped my medication and am using herbal remedies in an effort to help myself.
If I cannot get an appointment in future without going through the nurse practitioner again, I will seriously rethink staying with this practice."
–Anonymous, 29th October 2018
When they were in Castle Street I nearly always got an appt with the same doctor and had very good treatment.
Since moving to Millstream I have hardly seen the same doctor twice. There seemed to be a huge turnover of staff. Despite this, they were always very thorough when I did visit.
Since the new system of the nurse practitioner calling you back though, I have lost confidence. It is not always convenient to be called back during a patient's working day and to speak privately about health matters. My latest experience caused me to have to call the NHS helpline late in the evening of the following day, as the nurse practitioner had not helped at all, doubling my medication and causing the symptoms I had called about to become worse (hence the call to the helpline). I had said to her that the medication didn't seem to be very effective and I wanted to go back on a drug I had used before. For some reason both she and the doctor I had seen previously did not want to prescribe the drug that I had felt so well with and wanted to go back on.
I have now stopped my medication and am using herbal remedies in an effort to help myself.
If I cannot get an appointment in future without going through the nurse practitioner again, I will seriously rethink staying with this practice."
–Anonymous, 29th October 2018
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