"This service has no professionalism whatsover. The receptionists are abrasive and unapologetic.
I recieved a referral to an ADHD service through this GP. After weeks of waiting, I called to ask on the status of the referral, and was told the referral had only just been made - despite having a letter confirming the referral almost a month before.
Finally, I was cc'd into a letter from the ADHD service to my GP informing me that my referral could not be accepted as the GP is not signed up to the Shared Care Protocol. This means that the GP refuses to monitor your prescriptions if you do recieve a diagnoses. Specialist services thus cannot accept you, because they cannot keep people on their records indefinitely.
This is highly irregular for a GP, and after getting in touch with the ADHD service I was told they have no idea why they are refusing to sign up for the protocol. What is worse is that I was away when this letter was sent from the service, and recieved no communication about the matter from my GP to explain. I got back a MONTH after the letter had been sent, and when I called for information, the recptionist could not even tell me what the Shared Care Protocol was. The only way I could get information was apparently to get a phone appointment with my doctor! This could only be arranged on the day, and when I called there were no available slots...
It is only left to me to transfer to another GP to get this referral. Needless to say, this GP have caused what is already a matter with extremely long waiting lists to be even longer. I should have been about to get an appointment within a month, whereas at this point it looks like it will have taken me half a year to get the matter resolved."
–Anonymous, 25th May 2018
I recieved a referral to an ADHD service through this GP. After weeks of waiting, I called to ask on the status of the referral, and was told the referral had only just been made - despite having a letter confirming the referral almost a month before.
Finally, I was cc'd into a letter from the ADHD service to my GP informing me that my referral could not be accepted as the GP is not signed up to the Shared Care Protocol. This means that the GP refuses to monitor your prescriptions if you do recieve a diagnoses. Specialist services thus cannot accept you, because they cannot keep people on their records indefinitely.
This is highly irregular for a GP, and after getting in touch with the ADHD service I was told they have no idea why they are refusing to sign up for the protocol. What is worse is that I was away when this letter was sent from the service, and recieved no communication about the matter from my GP to explain. I got back a MONTH after the letter had been sent, and when I called for information, the recptionist could not even tell me what the Shared Care Protocol was. The only way I could get information was apparently to get a phone appointment with my doctor! This could only be arranged on the day, and when I called there were no available slots...
It is only left to me to transfer to another GP to get this referral. Needless to say, this GP have caused what is already a matter with extremely long waiting lists to be even longer. I should have been about to get an appointment within a month, whereas at this point it looks like it will have taken me half a year to get the matter resolved."
–Anonymous, 25th May 2018
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