"I am becoming increasingly frustrated and disillusioned with Regent Square practice Iâm afraid.
I have been attending all my life but am seriously considering changing to a different practice.
Some receptionists seem quite aloof and dismissive truth be told. I've recently had a problem with both ears - one a fungal infection and one with a wax blockage - leading to symptoms of vertigo.
After seeing a nurse and being prescribed antibacterial spray, which was for Athlete's foot and said "do not use in ears" we eventually got that resolved but the problem persisted.
I revisited and two eye-watering swabs were taken. I was asked to ring back two days later for the results, which I did but they weren't ready. When I did ring back I was told by the receptionist that the results were "fine" even though I still had a blockage in one ear. I queried this and was told that the nurse would ring back to explain the next steps further - she didn't.
Not for the first time, I was left wanting answers so rang back on Monday having practically given up on the nurse and want now to see a doctor. Having rung today at 10am I've apparently "missed the list" for my preferred doctor and so hopefully will be seen by another one soon.
Good job it's nothing too serious!"
–TB, 12th September 2018
I have been attending all my life but am seriously considering changing to a different practice.
Some receptionists seem quite aloof and dismissive truth be told. I've recently had a problem with both ears - one a fungal infection and one with a wax blockage - leading to symptoms of vertigo.
After seeing a nurse and being prescribed antibacterial spray, which was for Athlete's foot and said "do not use in ears" we eventually got that resolved but the problem persisted.
I revisited and two eye-watering swabs were taken. I was asked to ring back two days later for the results, which I did but they weren't ready. When I did ring back I was told by the receptionist that the results were "fine" even though I still had a blockage in one ear. I queried this and was told that the nurse would ring back to explain the next steps further - she didn't.
Not for the first time, I was left wanting answers so rang back on Monday having practically given up on the nurse and want now to see a doctor. Having rung today at 10am I've apparently "missed the list" for my preferred doctor and so hopefully will be seen by another one soon.
Good job it's nothing too serious!"
–TB, 12th September 2018
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