"I rang underwood surgery on the 10th January at 2:40. I was hoping for an appointment but instead was greeted by a rude, inconsiderate receptionist who mocked my condition. I had work in the afternoon, so was unable to guarantee a response to the phone call and didnât appreciate the comment âitâs clearly not a priority thenâ. The phone call ended with the ultimatum of â what do you want me to do for you because I have other people to deal with.â I found this comment completely belittling with a profound lack of empathy which someone in this job role should have. This experience has really changed my opinion of the surgery staff and this attitude could really effect others to neglect their health and well being in the future, this needs to change."
–Anonymous, 11th January 2019
–Anonymous, 11th January 2019
ABOUT LOCAL GP - UNDERWOOD SURGERY
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