ABOUT LIGHTHOUSE GROUP PRACTICE
Lighthouse Group Practice is a General Practice located within the PO postcode area.
NHS Patients currently accepted | |
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Fee paying adults | |
Charge-exempt adults | |
Children aged 0-18 years | |
Urgent dental care patients | |
Only by referral from a dental practitioner |
7th May 2024
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1st April 2024
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28th March 2024
28th March 2024
Dear Phyllis, thank you for taking the time to give us your feedback. We were sorry to learn you had to wait for your treatment. Please be assured this will be investigated, as you should have received your prescription straight to your nominated pharmacy. We will find out what happened so that we can avoid this occurring again. Kind regards
28th March 2024
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27th March 2024
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27th March 2024
Dear Lara, thank you very much for your 4 stars, we really appreciate it. Unfortunately, we are very restricted when it comes to providing entertainment for children because we are bound by 'infection control' measures and sadly, we had to withdraw crayons and pencils because children have been using the walls instead of the paper colouring templates we provided :-(
27th March 2024
Dear Christine, thank you so much for the 4 star rating however we are very sorry to hear you've experienced problems making an appointment. Please use our online service at www.lighthousegrouppractice.nhs.uk to request an appointment. There are two options for requesting appointments, one is for 'acute' (ie; on-the-day or needs to be seen very soon) and the other is for routine - please use the routine option for your particular need on this occasion. If you do not have online access our Care Navigator will gladly complete a request for you. Kind regards
27th March 2024
26th March 2024
Dear Farideh, we are very sorry to hear you've experienced problems making an appointment with a GP however it is entirely appropriate for a Physiotherapist to manage your muscle and tendon aches and pains. However, we are concerned your appointment was cancelled without any further contact. If you had contacted us to let us know, we would have been able to chase this up for you rather than a visit to a private practitioner. We would like to follow this up with the Physiotherapy team - did they not provide you with any contact details to arrange another appointment? Please do let us know so we can feedback to Physiotherapy and prevent this from happening again. Kind regards
26th March 2024
Dear Mark, we are very sorry to hear you've experienced problems making an appointment. Please use our online service at www.lighthousegrouppractice.nhs.uk to request an appointment. If you do not have online access, ask our Care Navigator to complete a request for you. When patients request an appointment, their request is assessed to decide if a GP can help or if the problem can be managed by another clinician, such as an Advanced Nurse Practitioner, Physiotherapist, Pharmacist, Mental Health Practitioner etc. It is not always necessary to see a GP. Kind regards
26th March 2024
Dear Lynsey, we are very sorry to hear you've experienced problems making an appointment. Please use our online service at www.lighthousegrouppractice.nhs.uk to request an appointment. If you do not have online access online, ask our Care Navigator to complete a request for you. Kind regards
26th March 2024
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8th March 2024
Dear Jacqueline, thank you for your feedback. Unfortunately, GP services are suffering nationally with high demand for appointments and not enough GPs employed (Portsmouth being one of the worst in UK for lack of GP numbers). We are working hard to find solutions for patients to be able to access their GP however we can only safely offer a finite number of appointments, which is why patients are sometimes guided to other NHS endorsed services, such as NHS111, Treatment Centres, Physiotherapy, Mental Health & Counselling services to name a few. We have introduced online contact services to enable our patients an opportunity to access services, without the need to suffer the 8am telephone rush, which is often unsuccessful and frustrating so we are glad to hear you were able to secure an appointment through our new online service. Kind regards LGP
8th March 2024
Dear Patient, we are very sorry to hear about the problems you have experienced. We have made enquiries into the situation with some online submissions and have identified that a member of Staff was quite wrongly sending messages to attend elsewhere - we have, of course rectified this matter and the member of Staff retrained. We sincerely apologise to you and any other patient affected and would urge that you contact us again to see how we can help. We do not understand why you were informed the doctor does not deal with ongoing issues and would like to hear from you about this for us to investigate fully. Unfortunately, we cannot contact you directly as your details are 'anonymous'. Sadly, GP practices only have a finite number of appointments to operate safely and so, where appropriate, patients are signposted to other NHS endorsed agencies (eg: physio, mental health/counselling service, treatment centre) who may be able to offer the care required, without the need to see a GP. We would agree that often a 'quick call from the GP' is all that might be needed to resolve some problems, which is why we have introduced online access to our services. Online contact offers patients the benefit of not having to suffer the distress of the 8am telephone race, ensures contact with the GP and often provides solutions for patients, without the need to attend appointments. Although our practices may appear to be 'empty' please be assured that despite appearances, appointments are still being booked and attended and clinicians are also dealing with digital , telephone and video consultations. Kind regards LGP
8th March 2024
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29th February 2024
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29th February 2024
Dear Charles, it's unfortunate you had to wait for this diagnosis/assessment, as musculoskeletal aches and pains can be self-referred directly without the need for a GP appointment.
29th February 2024
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14th February 2024
Dear Shaun, thank you for your feedback. We're sorry you had a long wait for your call. We are looking at ways to improve our telephone call timeframes.
14th February 2024
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12th February 2024
Dear Richard, we're very sorry you've not been contacted. Please call us so that we can look into the reason why.
7th February 2024
5th February 2024
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2nd February 2024
Dear Susan, we're truly sorry you had to wait so long to be seen. Sometimes, the clinician you are waiting to see may have had very complex patient consultation(s) to manage, unfortunately. We're glad we were otherwise able to provide a 4 star service. Thank you so much for your review
1st February 2024
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23rd January 2024
Dear Patient, we're sorry to hear about your experience with unhelpful Staff. We would very much like to receive more detail so that we can remedy the problem. Depending on the problem a patient presents with, it is not always necessary to see a GP as there may be another clinician or health service that is more suited to your need. Appointment requests to see a GP can be made in three ways; by completing an online request at www.lighthousegrouppractice.nhs.uk (recommended), by telephone, or by visiting our reception. Nursing Team appointments are available to book online or through your Airmid app. Please contact us to arrange your review.
23rd January 2024
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22nd January 2024
Dear Anthony, we are sorry you are disappointed with the timeframe for receiving your medication. Requests from hospitals for medication usually expect a GP to prescribe the item(s) within 5 days upon receipt of their letter. Our usual time for issuing a prescription is 3 working days. However, if the medication is urgent, we would expect the hospital to provide the first 7 days of treatment, which will give us time to issue a further prescription within the usual 3 working days.
22nd January 2024
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20th January 2024
Dear Sherry, thank you for your 5 start review. However, we're sorry to hear about your home visit experience from OT. Should you wish to pursue or discuss this further, you can contact us at hiowicb-p.patientexperience@nhs.net
20th January 2024
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19th January 2024
We apologise for the misunderstanding between you and the practitioner about your condition and medication. Unfortunately, a longer wait to attend your appointment is sometimes unavoidable if the clinician has had to deal with one or more complex patients prior to your appointment time.
19th January 2024
Thank you for your kind review. We recognise making an appointment can be difficult but we are continually looking at ways to increase availability and access for patients. Currently, Nurse and HCA appointments can be booked online or through our 24/7 automated booking line. For GP and other services, we offer telephone, face-to-face and video consultations. These can be booked by calling us, completing an online appointment request form (for routine problems) or visiting our Practice reception.
19th January 2024
Please contact us to discuss this further so that we can look at the circumstances causing the delay
19th January 2024
We are pleased to have been able to resolve one of your issues quickly but concerned about the other. Please do contact us so that we can follow this up for you.
19th January 2024
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14th November 2023
Dear Anon, Thank you for your feedback. We're sorry you've had problems contacting us and subsequently experienced a long wait on our telephones. Unfortunately, we are under significant pressure at the moment with a great deal of staff shortages, particularly with Care Navigators. We are trying new solutions that will improve access for our patients.
14th November 2023
Dear Anonymous Thank you for your feedback. We're very pleased to hear our 'digital' care was suitable for you but would like to reassure you that we remain mindful that face to face and telephone contact is still very much available for patients who shy away from, or are not 'technology savvy'
14th November 2023
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13th November 2023
Dear Christopher, we're very sorry you've had no contact however, we have checked our records and do not appear to have received an eConsult notification from 'Christopher N'. It's possible the process did not complete correctly. Please do contact us so that we can chase this up and complete a request for you.
12th November 2023
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10th November 2023
Dear Patient, thank you for your feedback. We're very sorry to hear about your poor experience. You can contact us directly to discuss the matter further, should you wish. Kind regards, Lighthouse Group Practice
10th November 2023
10th November 2023
10th November 2023
Thank you for your feedback - We are under significant pressure at the moment with a great deal of staff shortages, particularly with Care Navigators. We are trying new solutions that will improve access for our patients.
10th November 2023
9th November 2023
9th November 2023
9th November 2023
9th November 2023
Many thanks for your feedback. I am sorry that you had a poor experience with one of our clinicians. I have asked our training lead to investigate your feedback as a matter of urgency. Mr Andy Clarke - Business Partner
9th November 2023
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25th September 2023
AWARDS AND ACHIEVEMENTS
We'll be announcing our awards for the Top 10 and Top 20 GPs, amongst some other great achievements, at the start of the next year.
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STAFF MEMBERS
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JOB VACANCIES
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