ABOUT ODDFELLOWS HALL & ST CLEMENTS HEALTH CENTRE
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| NHS Patients currently accepted | |
|---|---|
| Fee paying adults | |
| Charge-exempt adults | |
| Children aged 0-18 years | |
| Urgent dental care patients | |
| Only by referral from a dental practitioner | |
Condescending GP
Asking for a sick note should not be a stressful experience and to make matters worse the GP was very arrogant. I saw I had two missed calls on my mobile but it barely rang for more than 2 seconds each time so I was unable to answer. I rang the surgery asking to be called back and the Dr was determined to make sure that the issue was on my end not theirs and spoke to me in a very condescending tone. Just ended making me feel even more stressed.
Chloe Garrett
9th September 2024
9th September 2024
Oddfellows Hall & St Clements Health Centre replied on 10th September 2024:
Dear Ms Garrett, Thank you for bringing this to our attention. I’m truly sorry to hear about your recent experience, and I sincerely apologise for any stress this has caused you. We understand that requesting a sick note should be a straightforward and stress-free process, and it’s disappointing that this wasn’t the case for you. I’m also very sorry for the communication issues you encountered during your interaction with the GP. It’s important to us that all patients are treated with respect and understanding, and I regret that this did not come across during your conversation. I want to assure you that we are sharing your feedback with our clinical team so we can learn from this situation and prevent similar issues in the future. We truly value your feedback and hope that we can improve your experience in the future. Please don’t hesitate to reach out if there’s anything further, we can do to assist you. Kind regards, Luljeta Maliqi Practice manager
Dear Ms Garrett, Thank you for bringing this to our attention. I’m truly sorry to hear about your recent experience, and I sincerely apologise for any stress this has caused you. We understand that requesting a sick note should be a straightforward and stress-free process, and it’s disappointing that this wasn’t the case for you. I’m also very sorry for the communication issues you encountered during your interaction with the GP. It’s important to us that all patients are treated with respect and understanding, and I regret that this did not come across during your conversation. I want to assure you that we are sharing your feedback with our clinical team so we can learn from this situation and prevent similar issues in the future. We truly value your feedback and hope that we can improve your experience in the future. Please don’t hesitate to reach out if there’s anything further, we can do to assist you. Kind regards, Luljeta Maliqi Practice manager
Mental health
The nurse was nice and understanding. The process however is very light touch and doesn’t go deep or detail enough. The worst for me was the recommendation where I was not asked to repeat the same I have already taken part in but also I am having to arrange the referral myself. I would have expected the very least for a referral to go to the relevant department internally. Overall I didn’t really benefit from the session and found it to be more of recording keeping exercise than a helpful session.
Anonymous
9th September 2024
9th September 2024
Oddfellows Hall & St Clements Health Centre replied on 10th September 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We sincerely apologise that your recent experience did not meet your expectations. While we're glad to hear that you found our nurse to be nice and understanding, we're sorry that you felt the process lacked depth and detail. In some cases, certain services do require self-referral, and I regret that this wasn't communicated more clearly during your session. We completely understand how this could be frustrating, and I would like to offer further clarification and support. If you’d like, we encourage you to book one of our "Speak Up" sessions, where we can provide more information about the referral process and ensure that your needs are fully addressed moving forward. We truly appreciate your feedback, as it helps us improve our service. We hope to have the opportunity to provide a more beneficial experience in the future. Kind regards, Luljeta Maliqi Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We sincerely apologise that your recent experience did not meet your expectations. While we're glad to hear that you found our nurse to be nice and understanding, we're sorry that you felt the process lacked depth and detail. In some cases, certain services do require self-referral, and I regret that this wasn't communicated more clearly during your session. We completely understand how this could be frustrating, and I would like to offer further clarification and support. If you’d like, we encourage you to book one of our "Speak Up" sessions, where we can provide more information about the referral process and ensure that your needs are fully addressed moving forward. We truly appreciate your feedback, as it helps us improve our service. We hope to have the opportunity to provide a more beneficial experience in the future. Kind regards, Luljeta Maliqi Practice Manager
Recent visit
Nurse practitioner was lovely. Blood nurse lovely. Reception lovely.
Was told I would be sent for an Xray didn't receive paperwork. Dr prescribed wrong drugs (progesterone) even though I had hysterectomy 2018 due to a tumour. Still not received results as to why I'm in so much pain. I am flying to Spain tomorrow in agony. A bit disappointed.
Marie Gladman
9th September 2024
9th September 2024
Oddfellows Hall & St Clements Health Centre replied on 10th September 2024:
Dear Ms Gladman, Thank you for your feedback. We are truly sorry to hear that your experience with us did not meet your expectations. While we’re pleased to hear that you had positive interactions with our nurse, phlebotomist, and reception team, we deeply regret the issues surrounding your treatment. Regarding your X-ray referral, I would like to clarify that X-rays are now processed through the ICE system, and referrals are sent directly to the X-ray department. This allows you to book your appointment without the need for physical paperwork. However, we acknowledge that this process should have been clearly communicated to you, and we sincerely apologise for any confusion or inconvenience this may have caused. Additionally, I am sorry to hear about the prescription error. I understand how frustrating this must be, especially given your medical history. If you would like to discuss this further, we encourage you to book one of our daily “Speak Up” sessions, where we can review your case in more detail and address any concerns you may still have. We value your feedback and are committed to improving our service. We hope you feel better soon and wish you a safe and comfortable journey to Spain. Kind regards, Luljeta Maliqi Practice Manager
Dear Ms Gladman, Thank you for your feedback. We are truly sorry to hear that your experience with us did not meet your expectations. While we’re pleased to hear that you had positive interactions with our nurse, phlebotomist, and reception team, we deeply regret the issues surrounding your treatment. Regarding your X-ray referral, I would like to clarify that X-rays are now processed through the ICE system, and referrals are sent directly to the X-ray department. This allows you to book your appointment without the need for physical paperwork. However, we acknowledge that this process should have been clearly communicated to you, and we sincerely apologise for any confusion or inconvenience this may have caused. Additionally, I am sorry to hear about the prescription error. I understand how frustrating this must be, especially given your medical history. If you would like to discuss this further, we encourage you to book one of our daily “Speak Up” sessions, where we can review your case in more detail and address any concerns you may still have. We value your feedback and are committed to improving our service. We hope you feel better soon and wish you a safe and comfortable journey to Spain. Kind regards, Luljeta Maliqi Practice Manager
Oddfellows Hall & St Clements Health Centre
Straight t forward. Good service.
Saber Boukelmoune
9th September 2024
9th September 2024
Oddfellows Hall & St Clements Health Centre replied on 10th September 2024:
Dear Saber, Thank you so much for your kind words and 5-star review! We're thrilled to hear that you found our service straightforward and satisfactory. Your feedback truly means a lot to us, and I’ll be sure to share your positive comments with the entire team—they’ll be delighted to hear it! We look forward to continuing to provide you with excellent care in the future. Kind regards, Luljeta Maliqi Practice Manager
Dear Saber, Thank you so much for your kind words and 5-star review! We're thrilled to hear that you found our service straightforward and satisfactory. Your feedback truly means a lot to us, and I’ll be sure to share your positive comments with the entire team—they’ll be delighted to hear it! We look forward to continuing to provide you with excellent care in the future. Kind regards, Luljeta Maliqi Practice Manager
Waiting time
I received a great service, though the waiting time was quite long compared to the arrival time I was given. Like 45min waiting time. I almost was late for a next appointment I had to catch up on. Thank you.
Louis Jablonski
6th September 2024
6th September 2024
Oddfellows Hall & St Clements Health Centre replied on 6th September 2024:
Dear Louis Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Louis Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Fit note
Positives: Very smooth service. Quick and efficient.
Negatives: needed time off work for physical chronic illnesses but stress was the reason stated on the form. This was not in line with conversations I was having with my manager but also invalidates the experience from living with these conditions.
Harriet Harman
2nd September 2024
2nd September 2024
Oddfellows Hall & St Clements Health Centre replied on 6th September 2024:
Dear Harriet, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Harriet, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Very good
He is absolutely intelligent and very good. He advised me and supported me regarding my diabetes treatment.
Sanjay Yagnik
2nd September 2024
2nd September 2024
Oddfellows Hall & St Clements Health Centre replied on 4th September 2024:
Dear Sanjay, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Sanjay, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Visit about my wrist
I was seen face to face. Doctor was very professional and explained my injury to put me at ease.
Brian Sillitoe
31st August 2024
31st August 2024
Oddfellows Hall & St Clements Health Centre replied on 4th September 2024:
Dear Brian, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Brian, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Ehe nurse was excellent
Thank you all as I have come to expect from this surgery. On time and the nurse was excellent.
Robert Jackson
31st August 2024
31st August 2024
Oddfellows Hall & St Clements Health Centre replied on 4th September 2024:
Dear Robert, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Robert, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
My blood test
I was shown care, expertise and kindliness.
Terence Fleet
31st August 2024
31st August 2024
Oddfellows Hall & St Clements Health Centre replied on 4th September 2024:
Dear Terence, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Terence, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Asthma review
The new asthma nurse was on time, friendly and helpful and was interested in helping me.
Anonymous
31st August 2024
31st August 2024
Oddfellows Hall & St Clements Health Centre replied on 4th September 2024:
Dear Patient, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Patient, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Sick certificate
My certificate was sorted out for me after having a operation.
Anonymous
30th August 2024
30th August 2024
Oddfellows Hall & St Clements Health Centre replied on 4th September 2024:
Dear Patient, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Patient, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Polite and helpful
No waiting, polite and helpful doctor.
Verlinda Ann Hardy
30th August 2024
30th August 2024
Oddfellows Hall & St Clements Health Centre replied on 4th September 2024:
Dear Verlinda, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Verlinda, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Good service
Staff was freindly, was seen on time, good service.
Melanie Pudney
30th August 2024
30th August 2024
Oddfellows Hall & St Clements Health Centre replied on 4th September 2024:
Dear Malanie, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Malanie, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
First time visiting after 5 years
Didn’t wait too long.
Anonymous
30th August 2024
30th August 2024
Oddfellows Hall & St Clements Health Centre replied on 4th September 2024:
Dear Patient, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Patient, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Regular review of hypertension and hyperlipidaemia
Summoned for blood sampling by experienced practice nurse followed by telephone discussion of results with GP. A week prior to this, useful discussion with pharmacist about compliance with medication. The pharmacist arranged for supply of my medications from my local pharmacy without having to renew the prescription request so often. Very helpful.
Anonymous
27th August 2024
27th August 2024
Oddfellows Hall & St Clements Health Centre replied on 28th August 2024:
Dear Patient, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Patient, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Oddfellows Hall & St Clements Health Centre
Friendly. Checks and test carried out properly.
Anonymous
24th August 2024
24th August 2024
Oddfellows Hall & St Clements Health Centre replied on 28th August 2024:
Dear Patient, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Patient, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Efficiency review
I wasnt given an appointment quickly and seen within 24 hours.
Thank you to Dawn and Lisa specifically for always being patient and helpful.
Lorraine Gray
23rd August 2024
23rd August 2024
Oddfellows Hall & St Clements Health Centre replied on 28th August 2024:
Dear Lorraine, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Lorraine, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Blood test
I saw the nurse and she is always friendly and makes you laugh.
Cindy Eldridge
23rd August 2024
23rd August 2024
Oddfellows Hall & St Clements Health Centre replied on 28th August 2024:
Dear Cindy, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Cindy, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Appointment
Surgery was clean and tidy. I was seen on time and shown to the nurse's room. There the nurse explained she had a trainee in with her and asked if I minded. I replied I was fine with that. The young trainee took my blood efficiently and with no pain. Very pleased and satisfied with my visit.
Valerie Morris
23rd August 2024
23rd August 2024
Oddfellows Hall & St Clements Health Centre replied on 28th August 2024:
Dear Valerie, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Valerie, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Very impressed
We did notice a huge improvement on appointments, and reception service! Very impressed! Well done.
Anonymous
23rd August 2024
23rd August 2024
Oddfellows Hall & St Clements Health Centre replied on 23rd August 2024:
Dear Patient, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Patient, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Excellent service
I have been with this surgery for a few years now and I have only ever received excellent service, the staff have always been so lovely towards me so can never understand the bad reviews on this surgery
Karen Richardson
23rd August 2024
23rd August 2024
Oddfellows Hall & St Clements Health Centre replied on 23rd August 2024:
Dear Karen, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Karen, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Blood pressure check
The reception was great and staff were happy to assist with everything.
Anonymous
23rd August 2024
23rd August 2024
Oddfellows Hall & St Clements Health Centre replied on 23rd August 2024:
Dear Patient, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Patient, Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Speedy response to request for records
I put a request in writing for access to a scan report ahead of a scheduled hospital appointment and received my request by the next day.
I truly appreciate the fact that Ieva the medical secretary prioritised my request in order to accommodate my needs despite how busy I know she would have been.
I also found Wendy and other reception staff very helpful in answering my queries and providing advice and guidance.
Thank you Oddfellows Team
Natasha Francis
21st August 2024
21st August 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd August 2024:
Natasha, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Natasha, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Great
My appointment was thorough, above and beyond which I like.
Anonymous
20th August 2024
20th August 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd August 2024:
Dear Patient, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Patient, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Everyone is always very nice
I recently had an appointment at St Clements medical center on London Road. Excellent service and such a great experience. The nurse attended to me was so nice and helpful and friendly. She made me feel special and relaxed like my issues matter. Everyone is always very nice there. Thank you for your service I really appreciate it.
Wanda Onipede
20th August 2024
20th August 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd August 2024:
Dear Wanda, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Wanda, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Routine check up
Excellent patient care.
Michael Obeng-Wiafe
19th August 2024
19th August 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd August 2024:
Dear Michael, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Michael, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Check up
Very good and understandable.
Michael Sach
19th August 2024
19th August 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd August 2024:
Dear Michael, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Michael, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Surgery visit
The asthma nurse was very helpful, explained everything.
Anonymous
19th August 2024
19th August 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd August 2024:
Dear Patient, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Patient, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Very attentive
I came to visit the nurse, she was very attentive and was able to help me.
Anonymous
19th August 2024
19th August 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd August 2024:
Dear Patient, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Patient, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Shingles Diagnosis
I phoned at 8am on the 12th August within under 10 mins I got through to the receptionist, who was very helpful, explained my symptoms and had an appointment for 10.30. Went along at 10.30 saw the doctor and diagnosed with Shingles, prescription wrote out and sent to pharmacy. By 12.00 picked up prescription and was taking my first tablet. High praise to the surgery for being so efficient.
Rosemary Davies
19th August 2024
19th August 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd August 2024:
Dear Rosemary, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Rosemary, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Oddfellows Hall & St Clements Health Centre
Very quickly delivering my prescription.
Keith Stock
19th August 2024
19th August 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd August 2024:
Dear Keith, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Keith, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Recent visit
Was still waiting to be seen 1 hour past my appointment time. Receptionist had to get someone else to see me.
Claire Stokes
16th August 2024
16th August 2024
Oddfellows Hall & St Clements Health Centre replied on 16th August 2024:
Dear Ms Stokes, Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you experienced during your recent visit. We understand how frustrating it can be to wait past your appointment time. Our goal is to provide the best care possible, and sometimes unforeseen emergencies arise, requiring immediate attention. We strive to manage these situations while minimising the impact on our scheduled patients. We appreciate your patience and understanding, and we are always looking for ways to improve our services. Your feedback is invaluable in helping us achieve this. If you have any further concerns or would like to discuss your experience, please feel free to reach out to us directly. Kind regards, Luljeta Maliqi Practice manager
Dear Ms Stokes, Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you experienced during your recent visit. We understand how frustrating it can be to wait past your appointment time. Our goal is to provide the best care possible, and sometimes unforeseen emergencies arise, requiring immediate attention. We strive to manage these situations while minimising the impact on our scheduled patients. We appreciate your patience and understanding, and we are always looking for ways to improve our services. Your feedback is invaluable in helping us achieve this. If you have any further concerns or would like to discuss your experience, please feel free to reach out to us directly. Kind regards, Luljeta Maliqi Practice manager
Happy
It's always good to see the nurse and have a chat.
Stephen Emmett
13th August 2024
13th August 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd August 2024:
Dear Stephen, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Stephen, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Blood test
I came for a blood test and the service was very good and very quick.
Anonymous
13th August 2024
13th August 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd August 2024:
Dear Patient, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Patient, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Visit to see doctor
Doctor listened to what I said and explained everything.
Joyce Gardiner
13th August 2024
13th August 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd August 2024:
Dear Joyce, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Joyce, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Phone call appointment
It was nice to call at 8am and be told where I was in the queue (4th). My call got answered quite quickly and I got an appointment same morning. Very pleased from start to finish.
Anonymous
12th August 2024
12th August 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd August 2024:
Dear Patient, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Patient, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Telephone consultation
Had a talk with the doctor about recent test results. He referred me to specialists.
Clyde Baker
12th August 2024
12th August 2024
Oddfellows Hall & St Clements Health Centre replied on 16th August 2024:
Dear Mr Baker, Thank you for your positive review. We’re glad to hear that your discussion with the doctor and the referral to a specialist were helpful. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Mr Baker, Thank you for your positive review. We’re glad to hear that your discussion with the doctor and the referral to a specialist were helpful. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Great service
Great service for once and was quick at getting my blood test.
Anonymous
12th August 2024
12th August 2024
Oddfellows Hall & St Clements Health Centre replied on 10th September 2024:
Dear Patient, Thank you so much for your fantastic 5-star review! We're delighted to hear that you had a great experience and that the blood test process was quick and efficient. Your kind words mean a lot to us, and I’ll be sure to share your feedback with the team. We look forward to continuing to provide you with excellent care in the future. Kind regards, Luljeta Maliqi Practice Manager
Dear Patient, Thank you so much for your fantastic 5-star review! We're delighted to hear that you had a great experience and that the blood test process was quick and efficient. Your kind words mean a lot to us, and I’ll be sure to share your feedback with the team. We look forward to continuing to provide you with excellent care in the future. Kind regards, Luljeta Maliqi Practice Manager
Great surgery
Always helpful and professional.
Valerie Klecha
12th August 2024
12th August 2024
Oddfellows Hall & St Clements Health Centre replied on 10th September 2024:
Dear Valerie, Thank you for your kind review! We’re so pleased to hear that you find our team always helpful and professional. Your feedback is truly appreciated, and I’ll make sure to share your words with the entire team. We look forward to continuing to provide you with excellent care. Kind regards, Luljeta Maliqi Practice Manager
Dear Valerie, Thank you for your kind review! We’re so pleased to hear that you find our team always helpful and professional. Your feedback is truly appreciated, and I’ll make sure to share your words with the entire team. We look forward to continuing to provide you with excellent care. Kind regards, Luljeta Maliqi Practice Manager
Service with a smile
Quick, super service and problem sorted out, thank you.
Kevin Brady
12th August 2024
12th August 2024
Oddfellows Hall & St Clements Health Centre replied on 10th September 2024:
Dear Kevin, Thank you so much for your kind words! We're thrilled to hear that you experienced quick and super service, and that your problem was resolved. I’ll be sure to share your feedback with the team—they’ll be delighted to hear it! We’re here whenever you need us, and we look forward to continuing to provide great care. Kind regards, Luljeta Maliqi Practice manager
Dear Kevin, Thank you so much for your kind words! We're thrilled to hear that you experienced quick and super service, and that your problem was resolved. I’ll be sure to share your feedback with the team—they’ll be delighted to hear it! We’re here whenever you need us, and we look forward to continuing to provide great care. Kind regards, Luljeta Maliqi Practice manager
Satisfied
Managed to book appointment easily, and staff is professional and helpful.
Bilal Anwar
12th August 2024
12th August 2024
Oddfellows Hall & St Clements Health Centre replied on 10th September 2024:
Dear Bilal, Thank you for taking the time to leave us a review! We’re glad to hear that booking your appointment was easy and that our staff provided professional and helpful service. Your feedback is greatly appreciated, and I’ll be sure to share it with the team. If there’s anything we can do to improve and make your next visit a 5-star experience, please don’t hesitate to let us know! Kind regards, Luljeta Maliqi Practice manager
Dear Bilal, Thank you for taking the time to leave us a review! We’re glad to hear that booking your appointment was easy and that our staff provided professional and helpful service. Your feedback is greatly appreciated, and I’ll be sure to share it with the team. If there’s anything we can do to improve and make your next visit a 5-star experience, please don’t hesitate to let us know! Kind regards, Luljeta Maliqi Practice manager
Oddfellows Hall & St Clements Health Centre
I suggest taking back blood tests clinics in this health centre rather than having to travel to Oreett and Basildon hospital.
Anonymous
6th August 2024
6th August 2024
Oddfellows Hall & St Clements Health Centre replied on 6th August 2024:
Dear Patient, Thank you for your feedback and for the 4-star review. We appreciate your suggestion regarding the blood test clinics. I'm pleased to inform you that we do offer blood test services at our site, Oddfellows Hall, with clinics available every day. Please approach our reception team to book an appointment at your convenience. Thank you again for your feedback and for choosing our practice. Yours Sincerely, Luljeta Maliqi Practice Manager
Dear Patient, Thank you for your feedback and for the 4-star review. We appreciate your suggestion regarding the blood test clinics. I'm pleased to inform you that we do offer blood test services at our site, Oddfellows Hall, with clinics available every day. Please approach our reception team to book an appointment at your convenience. Thank you again for your feedback and for choosing our practice. Yours Sincerely, Luljeta Maliqi Practice Manager
Test Results appointment
I spoke to a lovely nurse a few weeks ago during my appointment, and she asked me to do some blood tests. I completed the tests and was instructed to use the e-consult service to get my results.
After completing the e-consult, I was given an appointment for 26th July. When I arrived at the appointment, the doctor asked why I was there. I explained, but she told me that she shouldn’t be giving out test results and questioned why I had come. Her demeanor was rude and dismissive on arrival. I did as instructed, make an appointment to get my test results due to the abnormalities.
She did go through the test results with me. However, I was not provided with any alternative explanations for the abnormalities in my test results. For example, despite taking 75ug of Vitamin D, I still had a deficiency. I was already eating healthy and exercising, yet I was not offered next steps for addressing my high cholesterol. Additionally, the tests showed low hormone levels, which had been an issue when I experienced four miscarriages, but the doctor did not mention any follow-up actions for this.
I wasn’t offered the best advice and felt unsupported. I simply sat, listened, and answered, “Yes, ma’am.” Feeling frustrated, I left and went to my private GP instead via my insurance.
Ifeoma Urum
6th August 2024
6th August 2024
Oddfellows Hall & St Clements Health Centre replied on 6th August 2024:
Dear Ms Urum, Thank you for sharing your recent experience with us. I sincerely apologise for the frustration and lack of support you encountered during your appointment. Your concerns are important, and I regret that you felt dismissed and unsupported. We are committed to providing comprehensive and compassionate care. I would like to offer you a second opinion and encourage you to book one of our daily "Speak Up" sessions, where we can address your concerns in detail and discuss the best next steps for your health. Please contact our surgery to schedule this session at your earliest convenience. Your feedback helps us improve, and we appreciate the opportunity to make things right. Yours sincerely, Luljeta Maliqi Practice Manager
Dear Ms Urum, Thank you for sharing your recent experience with us. I sincerely apologise for the frustration and lack of support you encountered during your appointment. Your concerns are important, and I regret that you felt dismissed and unsupported. We are committed to providing comprehensive and compassionate care. I would like to offer you a second opinion and encourage you to book one of our daily "Speak Up" sessions, where we can address your concerns in detail and discuss the best next steps for your health. Please contact our surgery to schedule this session at your earliest convenience. Your feedback helps us improve, and we appreciate the opportunity to make things right. Yours sincerely, Luljeta Maliqi Practice Manager
Routine visit
Despite arriving 10mins early, i was seen nearly half hour late with no apology or explanation.
Surely it’s common courtesy to apologise. I know if i turned up late i would be given a lengthy talk about Doctors times being wasted by lateness.
Anonymous
6th August 2024
6th August 2024
Oddfellows Hall & St Clements Health Centre replied on 6th August 2024:
Dear Patient, Thank you for your feedback. I apologise for the delay you experienced during your visit and for the lack of communication and courtesy. While unforeseen circumstances can sometimes cause delays in a healthcare setting, it is our responsibility to inform and apologise to our patients when this happens. We are committed to improving our communication and ensuring that all our patients feel respected and valued. Thank you for bringing this to our attention, and we will work hard to ensure a better experience in the future. Yours sincerely, Luljeta Maliqi Practice Manager
Dear Patient, Thank you for your feedback. I apologise for the delay you experienced during your visit and for the lack of communication and courtesy. While unforeseen circumstances can sometimes cause delays in a healthcare setting, it is our responsibility to inform and apologise to our patients when this happens. We are committed to improving our communication and ensuring that all our patients feel respected and valued. Thank you for bringing this to our attention, and we will work hard to ensure a better experience in the future. Yours sincerely, Luljeta Maliqi Practice Manager
Oddfellows Hall & St Clements Health Centre
I had to wait 20minutes over my time.
Anonymous
6th August 2024
6th August 2024
Oddfellows Hall & St Clements Health Centre replied on 6th August 2024:
Dear Patient, Thank you for your feedback. We apologise for the 20-minute wait you experienced during your recent visit. While we strive to remain on schedule, occasionally, unexpected situations in a healthcare setting can cause delays. We appreciate your understanding and are continuously working to minimise wait times. Your patience and feedback are valuable to us as we aim to improve our services. Yours sincerely, Luljeta Maliqi Practice Manager
Dear Patient, Thank you for your feedback. We apologise for the 20-minute wait you experienced during your recent visit. While we strive to remain on schedule, occasionally, unexpected situations in a healthcare setting can cause delays. We appreciate your understanding and are continuously working to minimise wait times. Your patience and feedback are valuable to us as we aim to improve our services. Yours sincerely, Luljeta Maliqi Practice Manager
Very efficient and through and helpful
Doctor was very efficient and through and helpful.
June Moxhay
3rd August 2024
3rd August 2024
Oddfellows Hall & St Clements Health Centre replied on 10th September 2024:
Dear June, Thank you for your kind review! We're so pleased to hear that the doctor was efficient, thorough, and helpful during your visit. Your feedback means a lot to us, and I’ll be sure to pass on your positive comments to the doctor and the rest of the team. We’re always here to provide the best care possible and look forward to assisting you in the future. Kind regards, Luljeta Maliqi Practice Manager
Dear June, Thank you for your kind review! We're so pleased to hear that the doctor was efficient, thorough, and helpful during your visit. Your feedback means a lot to us, and I’ll be sure to pass on your positive comments to the doctor and the rest of the team. We’re always here to provide the best care possible and look forward to assisting you in the future. Kind regards, Luljeta Maliqi Practice Manager
Super fast response
Super quick response to an online request, super fast face to face appointment and all concerns resolved in 48 hours
Anonymous
2nd August 2024
2nd August 2024
Oddfellows Hall & St Clements Health Centre replied on 10th September 2024:
Dear Patient, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had such a quick and efficient experience, from the online request to your face-to-face appointment, and that your concerns were resolved within 48 hours. We’re especially pleased that you found our eConsult service helpful and efficient. Your feedback is greatly appreciated, and I’ll be sure to share your kind words with the team. We look forward to continuing to provide you with excellent care. Kind regards, Luljeta Maliqi Practice manager
Dear Patient, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had such a quick and efficient experience, from the online request to your face-to-face appointment, and that your concerns were resolved within 48 hours. We’re especially pleased that you found our eConsult service helpful and efficient. Your feedback is greatly appreciated, and I’ll be sure to share your kind words with the team. We look forward to continuing to provide you with excellent care. Kind regards, Luljeta Maliqi Practice manager
Happy with service
Got an appointment on the same day when calling at 8am. The physician associate was thorough and explained what the plan was.
Julie Murphy
2nd August 2024
2nd August 2024
Oddfellows Hall & St Clements Health Centre replied on 10th September 2024:
Dear Julie, Thank you for your wonderful feedback! We're so glad to hear that you were able to get a same-day appointment and that the physician associate was thorough in explaining your care plan. I’ll make sure to share your kind words with the team. We’re always here to provide the best care possible and look forward to assisting you in the future. Kind regards, Luljeta Maliqi Practice Manager
Dear Julie, Thank you for your wonderful feedback! We're so glad to hear that you were able to get a same-day appointment and that the physician associate was thorough in explaining your care plan. I’ll make sure to share your kind words with the team. We’re always here to provide the best care possible and look forward to assisting you in the future. Kind regards, Luljeta Maliqi Practice Manager
Very professional and understanding
Polite courteous understanding of my medical issues.
Leslie Tully
2nd August 2024
2nd August 2024
My asthma check
I had an asthma check which went very well, the nurse was very kind, easy to talk to, i felt very comfortable
Adelaide Kendrick
2nd August 2024
2nd August 2024
Very satisfying
Very easy and straightforward dealt with my issue efficiently, very pleased.
Anonymous
2nd August 2024
2nd August 2024
Oddfellows Hall & St Clements Health Centre replied on 10th September 2024:
Dear Patient, Thank you for your kind review! We’re delighted to hear that you found the process easy and straightforward, and that your issue was dealt with efficiently. Your feedback means a lot to us, and I’ll be sure to share it with the team. We’re glad you’re pleased with our service and look forward to assisting you in the future. Best regards, Luljeta Maliqi Practice Manager
Dear Patient, Thank you for your kind review! We’re delighted to hear that you found the process easy and straightforward, and that your issue was dealt with efficiently. Your feedback means a lot to us, and I’ll be sure to share it with the team. We’re glad you’re pleased with our service and look forward to assisting you in the future. Best regards, Luljeta Maliqi Practice Manager
Good
Dr was good. He is helpful.
Jamuna Rai
29th July 2024
29th July 2024
Oddfellows Hall & St Clements Health Centre replied on 29th July 2024:
Dear Jamuna, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Jamuna, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Excellent
Could not have been more helpful in helping me with my requests from the Hospital, did everything I requested straight away including Blood Test within 48 hours, very happy with all aspects of my experience.
Shirley Bass
29th July 2024
29th July 2024
Oddfellows Hall & St Clements Health Centre replied on 29th July 2024:
Dear Shirley, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Shirley, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Improving Service
The surgery receptionists, practice nurse, Jakelin, and my GP whom I have never met Dr Cheema are all very approachable and I am grateful for their interest and monitoring of my health and well being. The NHS is certainly not the same as it once was but I feel that the staff do a sterling job whilst working under difficult circumstances.
Rita Newton
29th July 2024
29th July 2024
Oddfellows Hall & St Clements Health Centre replied on 29th July 2024:
Dear Rita, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Rita, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Very helpful
Very helpful with helping me with doctors Certificates and forms I had to fill out.
Lee Davison
29th July 2024
29th July 2024
Oddfellows Hall & St Clements Health Centre replied on 29th July 2024:
Dear Lee, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Lee, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Oddfellows Hall & St Clements Health Centre
Quick and on time appointment.
Anonymous
29th July 2024
29th July 2024
Oddfellows Hall & St Clements Health Centre replied on 29th July 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Staff were great
Arrival was great, staff were great, treatment was great by Rachel.
Brian D'Arcy
24th July 2024
24th July 2024
Oddfellows Hall & St Clements Health Centre replied on 29th July 2024:
Dear Brian, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Brian, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Kind, patient
Kind, patient nurses, doctors and reception staff, all helpful and listen.
Rebecca Shergold
22nd July 2024
22nd July 2024
Oddfellows Hall & St Clements Health Centre replied on 29th July 2024:
Dear Rebecca, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Rebecca, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Appointment
I felt the nurse was a little rude
Anonymous
22nd July 2024
22nd July 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd July 2024:
Dear patient, Thank you for your feedback. We sincerely apologise for your experience with our nurse, and we are sorry to hear that you felt she was rude. Please know that this is not reflective of the standard of care we strive to provide. We will share your feedback with our nursing team as part of our ongoing learning and improvement process. Additionally, we offer daily "Speak Up" sessions where patients can discuss their experiences directly with us. If you would like to book a session, please contact our surgery, and we will be more than happy to arrange it. Thank you for bringing this to our attention, and we appreciate your efforts to help us improve. Yours sincerely, Luljeta Maliqi Practice Manager
Dear patient, Thank you for your feedback. We sincerely apologise for your experience with our nurse, and we are sorry to hear that you felt she was rude. Please know that this is not reflective of the standard of care we strive to provide. We will share your feedback with our nursing team as part of our ongoing learning and improvement process. Additionally, we offer daily "Speak Up" sessions where patients can discuss their experiences directly with us. If you would like to book a session, please contact our surgery, and we will be more than happy to arrange it. Thank you for bringing this to our attention, and we appreciate your efforts to help us improve. Yours sincerely, Luljeta Maliqi Practice Manager
Oddfellows Hall & St Clements Health Centre
The service was good but to get an appointment and result of test was taking too long. My appointment was rescheduled without any reason.
Adenike Adegunle
22nd July 2024
22nd July 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd July 2024:
Dear Ms Adegunle, Thank you for your feedback and for recognising the quality of our service. We sincerely apologise for the delays you experienced in getting an appointment and receiving your test results. Additionally, we apologise for any inconvenience caused by the rescheduling of your appointment. In our practice, we prioritise appointments based on clinical urgency, which sometimes results in unavoidable changes to the schedule. While we strive to minimise these disruptions, they can occasionally occur in a healthcare setting. To discuss your experience further and help us improve, we invite you to book one of our daily "Speak Up" sessions. Please contact our office to arrange a convenient time. Thank you for your understanding and for helping us to enhance our services. Yours Sincerely, Luljeta Maliq Practice Manager
Dear Ms Adegunle, Thank you for your feedback and for recognising the quality of our service. We sincerely apologise for the delays you experienced in getting an appointment and receiving your test results. Additionally, we apologise for any inconvenience caused by the rescheduling of your appointment. In our practice, we prioritise appointments based on clinical urgency, which sometimes results in unavoidable changes to the schedule. While we strive to minimise these disruptions, they can occasionally occur in a healthcare setting. To discuss your experience further and help us improve, we invite you to book one of our daily "Speak Up" sessions. Please contact our office to arrange a convenient time. Thank you for your understanding and for helping us to enhance our services. Yours Sincerely, Luljeta Maliq Practice Manager
Very good service once I got in
Service was great but appointments were running behind.
Nancy Deve
22nd July 2024
22nd July 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd July 2024:
Dear Ms Deve, Thank you for your feedback and for acknowledging the quality of our service. We sincerely apologise for the delay you experienced during your appointment. While we strive to adhere to our schedule as closely as possible, there are occasions when unexpected emergencies arise or certain patients require additional time due to their clinical needs. As a healthcare provider, our priority is to ensure that every patient receives the thorough and attentive care they deserve. We appreciate your understanding and patience, and we are continually working to improve our processes to minimise wait times. If you have any further concerns or suggestions, please do not hesitate to reach out to us directly. Yours sincerely, Luljeta Maliqi Practice manager
Dear Ms Deve, Thank you for your feedback and for acknowledging the quality of our service. We sincerely apologise for the delay you experienced during your appointment. While we strive to adhere to our schedule as closely as possible, there are occasions when unexpected emergencies arise or certain patients require additional time due to their clinical needs. As a healthcare provider, our priority is to ensure that every patient receives the thorough and attentive care they deserve. We appreciate your understanding and patience, and we are continually working to improve our processes to minimise wait times. If you have any further concerns or suggestions, please do not hesitate to reach out to us directly. Yours sincerely, Luljeta Maliqi Practice manager
Online consultation
The online consultation was accessible and easy to navigate.
The response from the GP was swift and I was seen promptly the next day.
The staff members were welcoming, approachable and helpful.
The doctor was welcoming, attentive and diagnosed with great compassion.
Anonymous
22nd July 2024
22nd July 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd July 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Telephone call
Doctor was polite and friendly, he listened to my problem, advised what would help and issued me with a prescription. Ten out of ten!
Anonymous
19th July 2024
19th July 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd July 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
As usual excellent service from Oddfellows.
I filled an e-consult form at 7.30am. By 9.30am I had a call from surgery to say doctor wanted to see me the following day. I was given a time that suited me. I saw a very nice doctor on time. Thank you.
Glenda Stephens
19th July 2024
19th July 2024
Oddfellows Hall & St Clements Health Centre replied on 19th July 2024:
Dear Glenda, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Glenda, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Fantastic
Very good.
Anonymous
19th July 2024
19th July 2024
Oddfellows Hall & St Clements Health Centre replied on 19th July 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Blood test
I’m disabled and wheelchair dependent. I struggle to get to hospital to have routine blood tests. Rachel is so kind she always has a smile. I’m thankful that she can do my blood test there.
Sandra Smith
19th July 2024
19th July 2024
Oddfellows Hall & St Clements Health Centre replied on 19th July 2024:
Dear Sandra, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team, and we will of course ensure Rachel receives your feedback Luljeta Maliqi. Practice Manager
Dear Sandra, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team, and we will of course ensure Rachel receives your feedback Luljeta Maliqi. Practice Manager
I believe Oddfellows Medical Centre is excellent
Every time I have contacted the surgery through the consult app the staff have phoned me back on the same day and booked me in for a telephone appointment or face to face appointment. All the staff are supportive and take time to listen to me.
Christine Cole
19th July 2024
19th July 2024
Oddfellows Hall & St Clements Health Centre replied on 19th July 2024:
Dear Christine Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Christine Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Consultation
I had a consultation with the doctor who confirmed I had tonsillitis only to tell me I did not qualify for antibiotics even after I told him how much pain I was in and I got told to wait and phone back up the week after if I still had pain. I was not happy with the service or the outcome which was a waste of time.
Anonymous
18th July 2024
18th July 2024
Oddfellows Hall & St Clements Health Centre replied on 18th July 2024:
Dear patient, Thank you for your feedback. We are very sorry to hear about your recent experience and the discomfort you are feeling. We apologise that the consultation did not meet your expectations. Our clinicians make treatment decisions based on clinical guidelines and the best interest of patient health. However, we understand your frustration and the need for timely relief from your pain. We would like to offer you an opportunity to discuss this further. Please contact us to book a session during our "Speak Up" sessions, where we can address your concerns in detail and explore other options for your care. We appreciate your understanding and thank you for bringing this to our attention. Yours sincerely, Luljeta Maliqi Practice Manager
Dear patient, Thank you for your feedback. We are very sorry to hear about your recent experience and the discomfort you are feeling. We apologise that the consultation did not meet your expectations. Our clinicians make treatment decisions based on clinical guidelines and the best interest of patient health. However, we understand your frustration and the need for timely relief from your pain. We would like to offer you an opportunity to discuss this further. Please contact us to book a session during our "Speak Up" sessions, where we can address your concerns in detail and explore other options for your care. We appreciate your understanding and thank you for bringing this to our attention. Yours sincerely, Luljeta Maliqi Practice Manager
Over the phone call
I am not feeling that I’m getting the same quality of service with the phone appointments. There can be mis communication, other back ground noise or distractions. Additionally, it just doesn’t feel as natural as a face to face appointment. Conversation doesn’t flow as naturally and smoothly.
I felt I couldn’t explore all the options. I’m not sure what it is but I’d love face to face appointments back.
I did have a phone conversation after with a male physician associate who took time and was extremely helpful.
Anonymous
18th July 2024
18th July 2024
Oddfellows Hall & St Clements Health Centre replied on 18th July 2024:
Dear Patient, Thank you for sharing your feedback with us. We apologise for any inconvenience you experienced during your phone appointment. We understand that phone appointments can sometimes feel less natural and may come with distractions. At our practice, we strive to offer the best possible care to all our patients. While we do provide more than 60% of our appointments face-to-face, we always aim to accommodate each patient's preferences and needs. We apologise if this option was not clearly communicated to you. We are pleased to hear that you had a positive follow-up conversation with our physician associate. Your feedback is invaluable to us, and we will use it to improve our services. For future appointments, please inform our staff if you prefer a face-to-face appointment. We are here to ensure your comfort and satisfaction. Thank you for your understanding and for being a valued patient. Yours sincerely, Luljeta Maliqi Practice Manager
Dear Patient, Thank you for sharing your feedback with us. We apologise for any inconvenience you experienced during your phone appointment. We understand that phone appointments can sometimes feel less natural and may come with distractions. At our practice, we strive to offer the best possible care to all our patients. While we do provide more than 60% of our appointments face-to-face, we always aim to accommodate each patient's preferences and needs. We apologise if this option was not clearly communicated to you. We are pleased to hear that you had a positive follow-up conversation with our physician associate. Your feedback is invaluable to us, and we will use it to improve our services. For future appointments, please inform our staff if you prefer a face-to-face appointment. We are here to ensure your comfort and satisfaction. Thank you for your understanding and for being a valued patient. Yours sincerely, Luljeta Maliqi Practice Manager
Asthma review
The Doctor gave me a new pump!
Anonymous
18th July 2024
18th July 2024
Oddfellows Hall & St Clements Health Centre replied on 18th July 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
A first class medical practice
I have always had good service at this medical centre.
My most recent experience was when their initial diagnosis and treatment of Rheumatoid Arthritis proved to be correct.
The prompt referral and correspondence meant early appointments at Basildon Hospital.
Cannot thank them enough.
I have always found all the staff, admin and medical very caring.
Trevor Stephens
18th July 2024
18th July 2024
Oddfellows Hall & St Clements Health Centre replied on 18th July 2024:
Dear Trevor, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Trevor, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Blood test
Diabetic & high blood pressure review.
Marites Cresswell
18th July 2024
18th July 2024
Oddfellows Hall & St Clements Health Centre replied on 18th July 2024:
Dear Marites, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Marites, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Bloody test
Very helpful, good staff.
Michael Sach
18th July 2024
18th July 2024
Oddfellows Hall & St Clements Health Centre replied on 18th July 2024:
Dear Michael Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Michael Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Inhaler review
To be honest this is the first time I have been able to see a nurse for a review and order more pumps. Wasn’t checked at all to see how my breathing is, did explain my mother had died of cancer of the lungs and my Father has this now. But nothing was checked. A brown pump and a blue one was issued and a prescription was meant to be sent to Vision pharmacy but they have told me it isn’t there. I still haven't got a pump, had a wasted appointment because all she asked I could have done over the phone. And now I will need to order these on line to ensure I can get them.
Karen Barton
18th July 2024
18th July 2024
Oddfellows Hall & St Clements Health Centre replied on 17th July 2024:
Dear Karen, Thank you for taking the time to provide feedback about your recent visit. I am sorry to hear that your experience did not meet your expectations, and I appreciate the opportunity to address your concerns. First and foremost, I want to extend my deepest condolences for the loss of your mother and for your father's current health challenges. Your medical history is incredibly important, and I regret that you felt your concerns were not fully addressed during your appointment. Our nurse, who has extensive experience in managing asthma, follows a protocol designed to assess asthma control and ensure that patients receive the appropriate treatment. I apologise if this was not clearly communicated during your visit. We strive to provide thorough and compassionate care, and it seems we fell short in this instance. Regarding the prescription for your inhalers, I am very sorry for the inconvenience caused by the delay in sending it to Vision Pharmacy. This oversight is not reflective of the standard of service we aim to provide, and I understand your frustration at having to arrange for the inhalers yourself. Please rest assured that we have taken steps to rectify this issue to prevent similar occurrences in the future. Your feedback is invaluable in helping us improve our processes. I would like to personally ensure that your inhalers are made available to you as soon as possible. If you have not yet received them, please contact me directly so I can assist you promptly. Additionally, I invite you to book a session in our upcoming "Speak Up" sessions, where you can discuss your concerns further and help us improve our services. Once again, I apologise for your recent experience and appreciate your understanding. Please do not hesitate to reach out to me directly if you need further assistance. Kind regards, Luljeta Maliqi, Practice Manager
Dear Karen, Thank you for taking the time to provide feedback about your recent visit. I am sorry to hear that your experience did not meet your expectations, and I appreciate the opportunity to address your concerns. First and foremost, I want to extend my deepest condolences for the loss of your mother and for your father's current health challenges. Your medical history is incredibly important, and I regret that you felt your concerns were not fully addressed during your appointment. Our nurse, who has extensive experience in managing asthma, follows a protocol designed to assess asthma control and ensure that patients receive the appropriate treatment. I apologise if this was not clearly communicated during your visit. We strive to provide thorough and compassionate care, and it seems we fell short in this instance. Regarding the prescription for your inhalers, I am very sorry for the inconvenience caused by the delay in sending it to Vision Pharmacy. This oversight is not reflective of the standard of service we aim to provide, and I understand your frustration at having to arrange for the inhalers yourself. Please rest assured that we have taken steps to rectify this issue to prevent similar occurrences in the future. Your feedback is invaluable in helping us improve our processes. I would like to personally ensure that your inhalers are made available to you as soon as possible. If you have not yet received them, please contact me directly so I can assist you promptly. Additionally, I invite you to book a session in our upcoming "Speak Up" sessions, where you can discuss your concerns further and help us improve our services. Once again, I apologise for your recent experience and appreciate your understanding. Please do not hesitate to reach out to me directly if you need further assistance. Kind regards, Luljeta Maliqi, Practice Manager
Great service
Great service always, no problems, thank you!
Anthony Jenkins
17th July 2024
17th July 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd August 2024:
Dear Anthony, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Anthony, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Blood test
Very good, on time appointment.
David Frost
17th July 2024
17th July 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd August 2024:
Dear David, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear David, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
EConsult
I submitted an eConsult for my daughter and was booked a telephone appointment with the GP. However, I was then informed by the GP that the prescription I requested could not be prescribed on a telephone appointment and to book a face-to-face appointment. A complete waste of time!
Ava Thomas
17th July 2024
17th July 2024
Oddfellows Hall & St Clements Health Centre replied on 17th July 2024:
Dear Ms Thomas, Thank you for sharing your feedback regarding your recent experience with our practice. I am very sorry to hear that it did not meet your expectations, and I appreciate the opportunity to address your concerns. I apologise for the inconvenience you experienced during the telephone appointment for your daughter. Our goal is to provide efficient and effective care, and I regret that we fell short in this instance. Sometimes, based on the nature of the request, our GPs must prioritise clinical safety and require a face-to-face appointment to ensure proper assessment and treatment. I understand that this situation caused you frustration and seemed like a waste of time, and for that, I am truly sorry. We strive to minimise inconvenience to our patients, and I apologise for not initially booking the appropriate type of appointment for your daughter's needs. Please know that we are continually working to improve our processes and communication to prevent similar issues in the future. Your feedback is invaluable in helping us make these improvements. If you would like to discuss this further, I invite you to join our daily "Speak Up" sessions where you can provide more detailed feedback and help us enhance our services. Again, I apologise for the inconvenience and thank you for bringing this to our attention. Please feel free to contact me directly if you need further assistance or to arrange a suitable appointment. Kind regards, Luljeta Maliqi Practice Manager
Dear Ms Thomas, Thank you for sharing your feedback regarding your recent experience with our practice. I am very sorry to hear that it did not meet your expectations, and I appreciate the opportunity to address your concerns. I apologise for the inconvenience you experienced during the telephone appointment for your daughter. Our goal is to provide efficient and effective care, and I regret that we fell short in this instance. Sometimes, based on the nature of the request, our GPs must prioritise clinical safety and require a face-to-face appointment to ensure proper assessment and treatment. I understand that this situation caused you frustration and seemed like a waste of time, and for that, I am truly sorry. We strive to minimise inconvenience to our patients, and I apologise for not initially booking the appropriate type of appointment for your daughter's needs. Please know that we are continually working to improve our processes and communication to prevent similar issues in the future. Your feedback is invaluable in helping us make these improvements. If you would like to discuss this further, I invite you to join our daily "Speak Up" sessions where you can provide more detailed feedback and help us enhance our services. Again, I apologise for the inconvenience and thank you for bringing this to our attention. Please feel free to contact me directly if you need further assistance or to arrange a suitable appointment. Kind regards, Luljeta Maliqi Practice Manager
Epimax moisturising cream
I am always very happy with the service at surgery, they have always made time for me to deal with the situation.
Anonymous
17th July 2024
17th July 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd August 2024:
Dear Patient, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Dear Patient, Thank you for your positive review. Your feedback is greatly appreciated and encourages us to continue providing quality care. If you have any further questions or need assistance, please don’t hesitate to contact us. Best regards, Luljeta Maliqi Practice Manager
Nurse
Racheal is always polite, helpful and on time.
Robert Andrews
17th July 2024
17th July 2024
Oddfellows Hall & St Clements Health Centre replied on 17th July 2024:
Dear Robert, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Robert, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Blood test
Happy with the treatment I received.
Anonymous
15th July 2024
15th July 2024
Oddfellows Hall & St Clements Health Centre replied on 17th July 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Referral
Set me up with a referral to physio and sorted my tablets out.
A very quick and efficient service.
Angelia Blaze
9th July 2024
9th July 2024
Oddfellows Hall & St Clements Health Centre replied on 12th July 2024:
Dear Angelia, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Angelia, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Great service
Since registration I have been very happy with the services I have received.
Marilyn Spires
8th July 2024
8th July 2024
Oddfellows Hall & St Clements Health Centre replied on 10th July 2024:
Dear Marilyn, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Marilyn, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
GP appointment
I requested to see Dr Kapadia. He listens and addresses your concerns.
Valerie Humphreys
3rd July 2024
3rd July 2024
Oddfellows Hall & St Clements Health Centre replied on 5th July 2024:
Dear Valerie, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Valerie, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Feedback
Reception staff at St Clements are very helpful. However, after submitting numerous repeat prescriptions for my pain medication and they weren’t issued, I went to ask reception for more information. I was informed that a GP had declined my prescriptions and wrote “I don’t know why she is requesting codeine when she can buy cocodamol.”
The codeine is part of my pain management plan after being involved in a hit and run, leaving me with significant pain and mobility issues. I was never contacted by the GP to ask why I was requesting codeine or to inform me that I would be getting the prescription. The receptionist instructed me to go through e-consult and request a prescription via a GP appointment. The GP I spoke with, didn’t even want to listen to me, he just said a prescription is raised, he put the phone down before I even had the opportunity to ask if it would be put back to repeat. My app won’t let me complete a repeat request, so each month I have to go through the e-consult for an appointment. All of my notes from the Royal London hospital have been given to the GP, so I don’t understand why he felt the need to cut off my prescription when the GP’s are being kept up to date of my recovery by Royal London.
Anonymous
2nd July 2024
2nd July 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd July 2024:
Dear Patient, Thank you for taking the time to provide us with your feedback. We sincerely apologise for the frustration and inconvenience you've experienced with your repeat prescriptions. Your comments are invaluable to us as we strive to improve our services. We understand the importance of effective pain management, especially given your circumstances, and we regret any miscommunication regarding your medication needs. Please be assured that your feedback has been shared with our team for review and improvement. Regarding the prescription process, we appreciate your understanding that certain medications, such as codeine, require careful consideration due to their short-term use recommendations and potential for dependency. However, we acknowledge that our communication with you could have been clearer and more supportive. We would like to invite you to discuss your concerns further with us. You are welcome to book a convenient time via our reception for our daily "Speak Up" sessions, where we can address any issues directly and ensure your needs are met effectively. Once again, we apologise for any inconvenience caused and look forward to the opportunity to improve our service to you. Kind regards, Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for taking the time to provide us with your feedback. We sincerely apologise for the frustration and inconvenience you've experienced with your repeat prescriptions. Your comments are invaluable to us as we strive to improve our services. We understand the importance of effective pain management, especially given your circumstances, and we regret any miscommunication regarding your medication needs. Please be assured that your feedback has been shared with our team for review and improvement. Regarding the prescription process, we appreciate your understanding that certain medications, such as codeine, require careful consideration due to their short-term use recommendations and potential for dependency. However, we acknowledge that our communication with you could have been clearer and more supportive. We would like to invite you to discuss your concerns further with us. You are welcome to book a convenient time via our reception for our daily "Speak Up" sessions, where we can address any issues directly and ensure your needs are met effectively. Once again, we apologise for any inconvenience caused and look forward to the opportunity to improve our service to you. Kind regards, Luljeta Maliqi, Practice Manager
Oddfellows visit for blood test.
Fast, courteous and efficient.
David Iyapo
2nd July 2024
2nd July 2024
Oddfellows Hall & St Clements Health Centre replied on 5th July 2024:
Dear David, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear David, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Oddfellows Hall & St Clements Health Centre
The doctor was very professional.
Georgiana-Dialice Aldea
1st July 2024
1st July 2024
Oddfellows Hall & St Clements Health Centre replied on 5th July 2024:
Dear Georgiana, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Georgiana, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Blood test
Very quick and nice nurse.
Anonymous
1st July 2024
1st July 2024
Oddfellows Hall & St Clements Health Centre replied on 5th July 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Appointment
I was seen on the same day and referred immediately.
Gary Morgan
1st July 2024
1st July 2024
Oddfellows Hall & St Clements Health Centre replied on 5th July 2024:
Dear Gary, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Gary, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Quick follow up after test results
Had a quick follow up after test results where I need treatment for b12. Appointments booked 3x a week for 2 weeks with no issue. However the surgery sent the wrong number of ampoules needed which resulted in me having to pay twice for my prescription after asking the surgery to rectify their mistake.
Anonymous
26th June 2024
26th June 2024
Oddfellows Hall & St Clements Health Centre replied on 26th June 2024:
Dear patient, Thank you for sharing your feedback with us. We are glad to hear that you had a quick follow-up after your test results and that your appointments were booked without issue. However, we are deeply sorry for the error that occurred with your prescription. It is unacceptable that you ended up paying twice due to us sending the wrong number of ampoules to the pharmacy. Please accept our sincerest apologies for any inconvenience this may have caused you. We understand the importance of accuracy in prescribing and are committed to learning from this mistake to prevent similar occurrences in the future. Thank you once again for bringing this matter to our attention. Your feedback helps us improve our services and ensure better care for all our patients. Yours sincerely, Luljeta Maliqi Practice manager
Dear patient, Thank you for sharing your feedback with us. We are glad to hear that you had a quick follow-up after your test results and that your appointments were booked without issue. However, we are deeply sorry for the error that occurred with your prescription. It is unacceptable that you ended up paying twice due to us sending the wrong number of ampoules to the pharmacy. Please accept our sincerest apologies for any inconvenience this may have caused you. We understand the importance of accuracy in prescribing and are committed to learning from this mistake to prevent similar occurrences in the future. Thank you once again for bringing this matter to our attention. Your feedback helps us improve our services and ensure better care for all our patients. Yours sincerely, Luljeta Maliqi Practice manager
Medication reviews
Why don’t the Clinicians review medication that is on a repeat prescription just after the previous order of the drugs instead of waiting until the patient needs to order more of the drug? By the time the medication has been reviewed, the patient would have run out of the medication.
Pamela Pilime
26th June 2024
26th June 2024
Oddfellows Hall & St Clements Health Centre replied on 26th June 2024:
Dear Ms Pilime, Thank you for taking the time to provide us with your feedback. We appreciate your positive rating and value your concerns regarding the timing of medication reviews. At our practice, we have a process in place where medications on repeat prescriptions are reviewed every six months by our clinical pharmacist. This review is essential to ensure that medications are prescribed safely and effectively for our patients' ongoing care. We understand that this timing might seem inconvenient if you're ordering medication just after a recent review. However, it helps us maintain a proactive approach to your healthcare needs and ensures that any adjustments or reauthorisations are handled in a timely manner. If you have any further questions or if you would like to discuss this process in more detail, please don't hesitate to schedule an appointment with me. I would be more than happy to explain our approach and address any concerns you may have. Once again, thank you for your feedback. Your insights help us improve our services and better meet the needs of our patients. Yours sincerely, Luljeta Maliqi Practice manager
Dear Ms Pilime, Thank you for taking the time to provide us with your feedback. We appreciate your positive rating and value your concerns regarding the timing of medication reviews. At our practice, we have a process in place where medications on repeat prescriptions are reviewed every six months by our clinical pharmacist. This review is essential to ensure that medications are prescribed safely and effectively for our patients' ongoing care. We understand that this timing might seem inconvenient if you're ordering medication just after a recent review. However, it helps us maintain a proactive approach to your healthcare needs and ensures that any adjustments or reauthorisations are handled in a timely manner. If you have any further questions or if you would like to discuss this process in more detail, please don't hesitate to schedule an appointment with me. I would be more than happy to explain our approach and address any concerns you may have. Once again, thank you for your feedback. Your insights help us improve our services and better meet the needs of our patients. Yours sincerely, Luljeta Maliqi Practice manager
Doctors brilliant, receptionist questionable
As a very new patient to the surgery, the receptionists are not familiar with me nor are the doctors. The doctor that I have been speaking to that has been doing my referrals as they have taken over from my old GP has been fantastic! Even though he’s not my GP at my St Clements he has been going above to help me.
The receptionists on the other hand at both surgeries really do need extra training! They are very rude and an attitude that comes across as if they know everything even more than the doctors and their word is final! They feel they have every right to be as rude as they wish from the start to the end of the telephone call and they believe you aren't able to match their tone or their rudeness! I believe that if you’re going to be rude to someone expect it to be reciprocated and if they are going to continue being rude they need to expect it back!
Maybe the doctors need to do the training for the receptionists and teach them the manners they have!
Anonymous
25th June 2024
25th June 2024
Oddfellows Hall & St Clements Health Centre replied on 25th June 2024:
Dear Patient, Thank you for sharing your feedback with us. We greatly appreciate your kind words about the care provided by the Doctor. It's wonderful to hear that you've had a positive experience with the referrals. We are truly sorry to hear about your experience with our reception staff. Providing respectful and courteous service to our patients is paramount to us, and it's concerning to learn that you felt our staff were not as welcoming as they should be. Our receptionists undergo continuous training in patient triaging and scheduling, aiming to ensure that everyone is directed to the appropriate clinician efficiently. However, your experience suggests that we may have areas to improve upon in our patient interactions. We uphold a zero-tolerance policy towards rudeness or disrespectful behaviour from either staff or patients. We would like to address your concerns directly and ensure that every interaction at our practice reflects the respect and professionalism we strive for. If you would be willing to meet with me to discuss your experience further, I would greatly appreciate the opportunity to learn more about your perspective and how we can improve. Once again, thank you for your feedback. We look forward to resolving this matter and continuing to provide you with the best possible care. Yours sincerely, Luljeta Maliqi Practice Manager
Dear Patient, Thank you for sharing your feedback with us. We greatly appreciate your kind words about the care provided by the Doctor. It's wonderful to hear that you've had a positive experience with the referrals. We are truly sorry to hear about your experience with our reception staff. Providing respectful and courteous service to our patients is paramount to us, and it's concerning to learn that you felt our staff were not as welcoming as they should be. Our receptionists undergo continuous training in patient triaging and scheduling, aiming to ensure that everyone is directed to the appropriate clinician efficiently. However, your experience suggests that we may have areas to improve upon in our patient interactions. We uphold a zero-tolerance policy towards rudeness or disrespectful behaviour from either staff or patients. We would like to address your concerns directly and ensure that every interaction at our practice reflects the respect and professionalism we strive for. If you would be willing to meet with me to discuss your experience further, I would greatly appreciate the opportunity to learn more about your perspective and how we can improve. Once again, thank you for your feedback. We look forward to resolving this matter and continuing to provide you with the best possible care. Yours sincerely, Luljeta Maliqi Practice Manager
Great service
I have been really impressed with my visit to the surgery. Phone was answered promptly, managed to book a face to face appointment, doctor was very thorough and referred me for ultrasound & endoscopy. I had both the following week. I also had a blood test with Rachel who's always very pleasant. Great service.
Jennifer Wyatt
25th June 2024
25th June 2024
Oddfellows Hall & St Clements Health Centre replied on 26th June 2024:
Dear Jennifer, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. We will ensure that Rachel is made aware Luljeta Maliqi. Practice Manager
Dear Jennifer, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. We will ensure that Rachel is made aware Luljeta Maliqi. Practice Manager
Appointment
I had appointment with Nurse Kemi on last Monday she had a trainee Maryam with her. They have checked me really good I’m happy with their service.
Asma Abbas
25th June 2024
25th June 2024
Oddfellows Hall & St Clements Health Centre replied on 26th June 2024:
Dear Asma, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Asma, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Caring
Nice staff, great practitioner nurse, very caring. Thanks.
Anonymous
24th June 2024
24th June 2024
Oddfellows Hall & St Clements Health Centre replied on 26th June 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Fast and prompt
Was fast and prompt service.
Anonymous
24th June 2024
24th June 2024
Oddfellows Hall & St Clements Health Centre replied on 26th June 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Visit with nurse
I went for B12 jab and a second dose of shingles jab. The nurse was very friendly and pleasant.
Anonymous
24th June 2024
24th June 2024
Oddfellows Hall & St Clements Health Centre replied on 26th June 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Swollen eyelid
Wendy, very helpful and friendly, gave my symptoms and she got me an appointment ..trainee & doctor were very helpful in resolving the issue, hopefully the cream does the job as good as you all have.
Anonymous
24th June 2024
24th June 2024
Oddfellows Hall & St Clements Health Centre replied on 26th June 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Appointment
I really appreciate all the help in my visit, the nurse and the doctor took care of me and made sure to check everything. Really appreciate it.
Anonymous
24th June 2024
24th June 2024
Oddfellows Hall & St Clements Health Centre replied on 26th June 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Oddfellows Hall & St Clements Health Centre
On time appointment.
Anonymous
24th June 2024
24th June 2024
Oddfellows Hall & St Clements Health Centre replied on 26th June 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Blood test
The nurse was very good.
Anonymous
24th June 2024
24th June 2024
Oddfellows Hall & St Clements Health Centre replied on 24th June 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Appointment
Very informative.
Brenda Steingold
17th June 2024
17th June 2024
Oddfellows Hall & St Clements Health Centre replied on 19th June 2024:
Dear Brenda, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Brenda, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Helping to try and stop smoking
Very understanding and helpful nurse, very professional and knowledgeable.
David Frost
17th June 2024
17th June 2024
Oddfellows Hall & St Clements Health Centre replied on 19th June 2024:
Dear David, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear David, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
My nurse was very helpful with my problem
Good service with the patient no concerns.
Elizabeth Nyirenda Mweenda
17th June 2024
17th June 2024
Oddfellows Hall & St Clements Health Centre replied on 19th June 2024:
Dear Elizabeth, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Elizabeth, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Doctors appointment
Spoke to a lovely receptionist who made an appointment for me to see the doctor who was very pleasant.
Amanda Prestoe
17th June 2024
17th June 2024
Oddfellows Hall & St Clements Health Centre replied on 19th June 2024:
Dear Amanda, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Amanda, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Oddfellows Hall & St Clements Health Centre
The members of the staff are very friendly.
Made Toure
17th June 2024
17th June 2024
Oddfellows Hall & St Clements Health Centre replied on 19th June 2024:
Dear Made Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Made Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
GP visit
I needed wellbeing support and the entire team cared and supported me. They directed me to the right people to give the extra support needed.
Anonymous
17th June 2024
17th June 2024
Oddfellows Hall & St Clements Health Centre replied on 19th June 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Good
I got answers for the questions I asked in a polite manner.
Anonymous
17th June 2024
17th June 2024
Oddfellows Hall & St Clements Health Centre replied on 19th June 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Good visit
Nice and efficient visit for blood tests and discussion of existing problem.
Nicholas Rougier
11th June 2024
11th June 2024
Oddfellows Hall & St Clements Health Centre replied on 12th June 2024:
Dear Nicholas, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Nicholas, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Blood test was painless
Blood test was painless, and feedback was quick, thanks.
Peter Goddard
10th June 2024
10th June 2024
Oddfellows Hall & St Clements Health Centre replied on 12th June 2024:
Dear Peter, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Peter, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Experience with doctors
Patients should be treated as Patients, not as baggers.
Anonymous
10th June 2024
10th June 2024
Health review
Didn't really tell me what I didn't know.
Anonymous
10th June 2024
10th June 2024
Lack of confidence in surgery
My records was not updated and mistakes were made on important form. Doctors are not looking at patients' records before appointments. So the doctors have no idea of what is going on with patients and why appointment is booked.
Lack of communication between receptionist and GP.
Anonymous
10th June 2024
10th June 2024
A very positive experience
The staff at Oddfellows from receptionist to the nurses were extremely helpful, give a very positive experience.
Anonymous
10th June 2024
10th June 2024
Oddfellows Hall & St Clements Health Centre replied on 12th June 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Appointment
Good.
Anonymous
10th June 2024
10th June 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Oddfellows Hall & St Clements Health Centre
I was given an appointment and attended to nicely.
Titilayo Adepitan
10th June 2024
10th June 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Titilayo Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Titilayo Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Very good
Very clear in my results.
June Moxhay
10th June 2024
10th June 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear June, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear June, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Good
Received good service.
Anonymous
10th June 2024
10th June 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Very pleased with the GP
I was very pleased with the GP on Tuesday in regards to my appointment request.
Anonymous
9th June 2024
9th June 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Appointment
Dr Kemi was lovely, as I went to see her about feelings of depression I wasn't sure how it would be but I felt much better just having a chat with her, she made me feel better in the way she responded to me.
Wendy Hammond
9th June 2024
9th June 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Wendy Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Wendy Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Oddfellows Hall & St Clements Health Centre
I was listened to and my concerns about my son’s health were managed efficiently.
David Omosule
9th June 2024
9th June 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear David Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear David Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
First time experience
I have only been with the surgery for a couple of weeks, and I can say my experience so far from the registration, speaking to the nurse and the blood test and results has been outstanding.
Anonymous
9th June 2024
9th June 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Blood test
I was seen by Rachel, the nurse and as usual she was very friendly and efficient.
Linda Attwood
9th June 2024
9th June 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Linda Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Linda Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Very good
Good service.
Anonymous
9th June 2024
9th June 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Blood test and sample for testing
Courteous, efficient.
Linda Goldsmith
9th June 2024
9th June 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Linda Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Linda Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Appointment with nurse for vaccines
Amazing service, nurse is absolutely amazing.
Anonymous
9th June 2024
9th June 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Face to face visit
The doc was fantastic. She listened to me and explained things. I felt very comfortable. I recommended her to other patients.
Angela Jarvis
9th June 2024
9th June 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Angela Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Angela Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Blood test
The subject was my recent blood test results.
Christine Rogers
9th June 2024
9th June 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Christine Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Christine Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Very helpful
Friendly, polite staff, clinical nurse very helpful with medication.
Baldish Bal
9th June 2024
9th June 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Baldish Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Baldish Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Finally, Justice has been served
I went for the registration as a new patient and had severe abdominal pain, the receptionist told me I couldn't see the doctor for two weeks upon registering. Somehow she managed to put it through, it was a massive relief.
Anonymous
9th June 2024
9th June 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Blood test
Very professional and my problem sorted very quickly.
David Gladman
5th June 2024
5th June 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear David Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear David Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Good service
I was listened to well and had a good outcomes.
Anonymous
3rd June 2024
3rd June 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Same day appointment
I was able to show my child to doctor on the same day.
Anonymous
31st May 2024
31st May 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
On going problem
The GP was very helpful and understanding of how I was feeling. He physically checked me over and I felt relieved and happy to know I wasn’t just feeling neglected.
Anonymous
31st May 2024
31st May 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Good service
Happy with the speed with which my request was attended to. Really satisfied and pleased.
Anonymous
31st May 2024
31st May 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Oddfellows Hall & St Clements Health Centre
So nice and helpful.
Anonymous
31st May 2024
31st May 2024
Oddfellows Hall & St Clements Health Centre replied on 10th June 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Diabetic health check
My nurse was amazing. She gave me an insight into what diabetes is and explained things to me in a clear and concise manner. It was the best experience I have had visiting the surgery.
Bamitale Fashoyin
28th May 2024
28th May 2024
Oddfellows Hall & St Clements Health Centre replied on 30th May 2024:
Dear Bamitale, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Bamitale, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
GP Appointment
Reception staff very helpful.
GP very nice and informed me of my XRay results.
Anonymous
28th May 2024
28th May 2024
Oddfellows Hall & St Clements Health Centre replied on 30th May 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Econsultation
I contacted the surgery via e consultation and I got a reply within 24 hrs and I have been served quickly and reception staff were very helpful as well.
Shamsa Jilani
28th May 2024
28th May 2024
Oddfellows Hall & St Clements Health Centre replied on 30th May 2024:
Dear Shamsa, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Shamsa, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Appointment
Receptionist is very helpful.
Anonymous
28th May 2024
28th May 2024
Oddfellows Hall & St Clements Health Centre replied on 30th May 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
New patient
Feeling very unwell. I was pleased with the service received by Nurse and staff.
Marilyn Spires
27th May 2024
27th May 2024
Oddfellows Hall & St Clements Health Centre replied on 30th May 2024:
Dear Marilyn, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Marilyn, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
So helpful
I don't mind seeing the nurse and having a little chat.
Stephen Emmett
21st May 2024
21st May 2024
Oddfellows Hall & St Clements Health Centre replied on 23rd May 2024:
Dear Stephen, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Stephen, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Best GP I been in long time
Staff always helpful, they try to give you appointments and advice as much as they can, they will send you further away but they will get you an appointment on the day even if you call after 8:02, never heard them say “sorry nothing I can do “ always “Let me see what we can do “ and they don’t rush you out.
Magda Kowalska
21st May 2024
21st May 2024
Oddfellows Hall & St Clements Health Centre replied on 23rd May 2024:
Dear Magda, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Magda, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Doctors appointment
The doctor listened, did all the necessary checks and kept me out of hospital with giving the right medication.
Anonymous
20th May 2024
20th May 2024
Oddfellows Hall & St Clements Health Centre replied on 23rd May 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Appointment at St. Clements
I have visited the clinic and found it very helpful from Dr. / Nurse about Blood test and Blood pressure monitoring. Thanks for your guidance and arranging appointment.
Ankurkumar Desai
20th May 2024
20th May 2024
Oddfellows Hall & St Clements Health Centre replied on 23rd May 2024:
Dear Ankurkumar, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Ankurkumar, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Fantastic
Absolutely fantastic, I got my appointment, I saw the doctor same day and got antibiotics.
Mereme Isufi
17th May 2024
17th May 2024
Oddfellows Hall & St Clements Health Centre replied on 23rd May 2024:
Dear Mereme, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Mereme, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Appointment
I got the appointment booked next day and seen day after. All went well.
Anonymous
17th May 2024
17th May 2024
Oddfellows Hall & St Clements Health Centre replied on 17th May 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Blood pressure review
The nurse that I saw during my visit was very pleasant, friendly and helpful. Easy to talk too and answered any questions that needed answering. Happy with my visit.
Gary Denman
14th May 2024
14th May 2024
Oddfellows Hall & St Clements Health Centre replied on 15th May 2024:
Dear Gary, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Gary, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
GP visit
Excellent service, very pleased.
Anonymous
14th May 2024
14th May 2024
Oddfellows Hall & St Clements Health Centre replied on 15th May 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Cervical Smear
I was well-informed and relaxed and my cervical smear went quickly. I got an appointment very soon after my letter came and it was convenient around work.
Anonymous
14th May 2024
14th May 2024
Oddfellows Hall & St Clements Health Centre replied on 15th May 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Consultation
Had a consult with GP , Receptionists were welcoming and helpful. Waiting room was clean and tidy . Doctor was friendly and approachable and answered my queries about my condition, Happy with my visit.
Anonymous
14th May 2024
14th May 2024
Oddfellows Hall & St Clements Health Centre replied on 15th May 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Medication
I phoned for an appointment with the doctor and was given one the same morning. I saw Sophie who I had not met before. I found her professional and she really listened to me as a patient. I had been in hospital in March and I was concerned with my cough. I was prescribed antibiotics, I had a reaction to the antibiotics, after speaking to the receptionist, who was very pleasant, I stopped taking the meds. The next day I received a call from the surgery to say new meds were ready for me. The service is excellent and I am very happy with my treatment.
Therese Holwill
14th May 2024
14th May 2024
Oddfellows Hall & St Clements Health Centre replied on 15th May 2024:
Dear Therese, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Therese, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Blood test
Always very helpful and puts you at ease.
Very friendly.
David Saunders
14th May 2024
14th May 2024
Oddfellows Hall & St Clements Health Centre replied on 15th May 2024:
Dear David, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear David, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Very helpful
The doctor was very helpful.
And very helpful.
Keith Stock
13th May 2024
13th May 2024
Oddfellows Hall & St Clements Health Centre replied on 15th May 2024:
Dear Keith, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Keith, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Oddfellows Hall & St Clements Health Centre
The appointment was not on time.
Anonymous
13th May 2024
13th May 2024
Oddfellows Hall & St Clements Health Centre replied on 13th May 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. We sincerely apologise for any inconvenience caused by the delay in your appointment. We strive to maintain punctuality and ensure that all our patients are seen on time. Your feedback helps us identify areas for improvement, and we will take your comments into consideration to enhance our scheduling process. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for your feedback, and we look forward to serving you in the future. Kind regards, Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. We sincerely apologise for any inconvenience caused by the delay in your appointment. We strive to maintain punctuality and ensure that all our patients are seen on time. Your feedback helps us identify areas for improvement, and we will take your comments into consideration to enhance our scheduling process. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for your feedback, and we look forward to serving you in the future. Kind regards, Luljeta Maliqi, Practice Manager
Excellent & thorough
I was given clear & thorough explanation of my diabetes foot check.
Nigel Palmer
13th May 2024
13th May 2024
Oddfellows Hall & St Clements Health Centre replied on 15th May 2024:
Dear Nigel, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Nigel, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Daughter had some growth cut off head
Very pleased, doctor was lovely did such a fab job and really reassured my daughter through the process.
Anonymous
13th May 2024
13th May 2024
Oddfellows Hall & St Clements Health Centre replied on 15th May 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Happy with my service
I saw Sophie for my appointment and I felt she listened, understood and even asked me about some personal stuff that had been causing me stress. Felt really comfortable and just genuinely happy she was who saw me. Thank you again.
Anonymous
13th May 2024
13th May 2024
Oddfellows Hall & St Clements Health Centre replied on 15th May 2024:
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Quick and effective
Used the E-Consult, got an appointment within 24 hours of sending the consult. Seen by the GP and had my symptoms looked into and prescribed medication. There’s only one GP I won’t see.
Anonymous
13th May 2024
13th May 2024
Oddfellows Hall & St Clements Health Centre replied on 15th May 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We truly value your input and are glad to hear that you had a positive experience overall during your recent appointment. Hugely valued by the team. Luljeta Maliqi. Practice Manager
Quick appointment
Appointment booked on time and my daughter was seen by the doctor same day.
Anonymous
9th May 2024
9th May 2024
Oddfellows Hall & St Clements Health Centre replied on 10th May 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Blood test results
The surgery contacted me as soon as my blood test results came back and was asked to book an appointment to discuss my blood results with the doctor. When the doctor contacted me, my blood results was well explained to me and advice given with follow up. The surgery does not delay with treatment and they are always prompt with follow up. The staff are very nice, polite and helpful.
Toyin Bamgbelu
8th May 2024
8th May 2024
Oddfellows Hall & St Clements Health Centre replied on 10th May 2024:
dear Toyin, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
dear Toyin, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Minor Surgery
I went to see Dr Chana today for a minor surgery and she was amazing. The procedure was explained to me well and I was made to feel at ease. The nurse and student were also really friendly and as a team I couldn't have asked for any better. I left feeling uplifted and happy, its as if their mood was infectious. Very grateful for their time.
Kelly Ward
8th May 2024
8th May 2024
Oddfellows Hall & St Clements Health Centre replied on 10th May 2024:
Dear Kelly Thank you for your feedback and taking the time to tell us about your experience. Rest assured we will ensure that Dr Chana and her clinical support are made aware of your positive experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Kelly Thank you for your feedback and taking the time to tell us about your experience. Rest assured we will ensure that Dr Chana and her clinical support are made aware of your positive experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Long waiting time
Surgery had quite a few patients in the same time slots. Some of them had to wait while standing as there were no chairs left to sit on.
Anonymous
8th May 2024
8th May 2024
Oddfellows Hall & St Clements Health Centre replied on 8th May 2024:
Dear Patient, Thank you for your valuable feedback. We sincerely apologise for the inconvenience you experienced during your visit. Please know that we schedule patients with different clinicians , as we have a few clinicians working at our surgery. However, unforeseen emergencies can occasionally disrupt schedules. We appreciate your understanding and will continue to work towards improving our processes to better serve you in the future. Thank you, Luljeta Maliqi Practice manager
Dear Patient, Thank you for your valuable feedback. We sincerely apologise for the inconvenience you experienced during your visit. Please know that we schedule patients with different clinicians , as we have a few clinicians working at our surgery. However, unforeseen emergencies can occasionally disrupt schedules. We appreciate your understanding and will continue to work towards improving our processes to better serve you in the future. Thank you, Luljeta Maliqi Practice manager
Visited surgery for diabetic review
I had an appointment with Miss Jacqueline Mendez and found she was acknowledge of information and explained all my results in depth which was a big help to me. Thank you all for a very good service.
Alan Doherty
8th May 2024
8th May 2024
Oddfellows Hall & St Clements Health Centre replied on 10th May 2024:
Dear Alan Thank you for your feedback and taking the time to tell us about your experience. We will ensure this is escalated to Jacqueline, hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Alan Thank you for your feedback and taking the time to tell us about your experience. We will ensure this is escalated to Jacqueline, hugely valued by the team. Luljeta Maliqi, Practice Manager
Them to understand what I need
They don't show interest.
Anonymous
8th May 2024
8th May 2024
Oddfellows Hall & St Clements Health Centre replied on 8th May 2024:
Dear patient, Thank you for your feedback. We are so sorry about your experience. Please reach out to us so we can address your concerns personally. Your feedback is valuable to us, and we are here to make things right. Kind regards, Luljeta Maliqi Practice Manager
Dear patient, Thank you for your feedback. We are so sorry about your experience. Please reach out to us so we can address your concerns personally. Your feedback is valuable to us, and we are here to make things right. Kind regards, Luljeta Maliqi Practice Manager
Oddfellows Hall & St Clements Health Centre
Always try to help a soon as possible.
Anonymous
8th May 2024
8th May 2024
Oddfellows Hall & St Clements Health Centre replied on 8th May 2024:
Dear patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
I am very pleased with surgery
Nurse saw me promptly, she was friendly, efficient and knowledgeable, I was given some advice as well as results, and strength of pills increased. All in all, a successful visit. Thank you.
Anonymous
30th April 2024
30th April 2024
Oddfellows Hall & St Clements Health Centre replied on 1st May 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Long delay
The appointment was at 16.40h and we were called to 18h.
Long delay and the patient even fell asleep in the waiting area.
Anonymous
29th April 2024
29th April 2024
Oddfellows Hall & St Clements Health Centre replied on 29th April 2024:
Dear Patient, Thank you for taking the time to share your feedback with us. We sincerely apologise for the delay you experienced during your recent appointment. At our surgery, we strive to provide timely and efficient care to all our patients, and we understand how frustrating it can be to wait longer than expected. Please know that unforeseen emergencies and urgent cases sometimes arise, causing unexpected delays in our schedule. However, this is not an excuse for the inconvenience you faced, and we are actively working on improving our processes to minimise such occurrences in the future. Your feedback is invaluable to us, as it helps us identify areas for improvement. We hope to have the opportunity to serve you better in the future and regain your trust in our practice. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly. Thank you once again for bringing this to our attention. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for taking the time to share your feedback with us. We sincerely apologise for the delay you experienced during your recent appointment. At our surgery, we strive to provide timely and efficient care to all our patients, and we understand how frustrating it can be to wait longer than expected. Please know that unforeseen emergencies and urgent cases sometimes arise, causing unexpected delays in our schedule. However, this is not an excuse for the inconvenience you faced, and we are actively working on improving our processes to minimise such occurrences in the future. Your feedback is invaluable to us, as it helps us identify areas for improvement. We hope to have the opportunity to serve you better in the future and regain your trust in our practice. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly. Thank you once again for bringing this to our attention. Luljeta Maliqi, Practice Manager
Swift response to e-consultation submission
Since the introduction of the E-consultation form, booking a Dr's appointment for my children and I is so much easier. I'm always contacted swiftly after submission with appointment dates & times, also contacted when an earlier slot becames available due to a cancellation. It feeels like interacting with a completely different Dr's surgery, a much more pleasant experience.
Anonymous
27th April 2024
27th April 2024
Oddfellows Hall & St Clements Health Centre replied on 29th April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Asma review
Had my review with a very nice and caring nurse.
Anonymous
27th April 2024
27th April 2024
Oddfellows Hall & St Clements Health Centre replied on 29th April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
The doctor was very polite and helpful
Excellent service and care.
Anonymous
27th April 2024
27th April 2024
Oddfellows Hall & St Clements Health Centre replied on 29th April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Treatment
Very professional and prompt response.
Leslie Tully
27th April 2024
27th April 2024
Oddfellows Hall & St Clements Health Centre replied on 29th April 2024:
Dear Leslie, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Leslie, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows visit
Seen on time, medical check was to my satisfaction.
William Jones
26th April 2024
26th April 2024
Oddfellows Hall & St Clements Health Centre replied on 29th April 2024:
Dear William Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear William Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Needed HRT and medication review
Really listened to and done everything possible to help me and what was needed.
Christy Fear
26th April 2024
26th April 2024
Oddfellows Hall & St Clements Health Centre replied on 29th April 2024:
Dear christy, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear christy, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dr just didn't have time for me. Reception very good
Wasn't happy with dr, I told her I broke my rib about a month ago and she said she hadn't got time for that, got other patients to see, I had spoken about my kidney problems.
Anonymous
25th April 2024
25th April 2024
Oddfellows Hall & St Clements Health Centre replied on 25th April 2024:
Dear patient, Thank you for taking the time to provide us with your feedback about your recent visit. We are truly sorry to hear that you were not satisfied with your experience with the doctor. We apologise if you felt that your concerns about your broken rib were not adequately addressed during your appointment. Our doctors' schedules are designed to focus on one issue per appointment to ensure that each patient receives thorough and comprehensive care. However, we understand that this may not have been clearly communicated to you. In the future, if you have multiple concerns or issues to discuss, we recommend booking a double appointment. This will allow our doctor to dedicate the necessary time to address all of your health needs effectively. Once again, we apologise for any inconvenience this may have caused you. Your feedback is important to us, and we will use it to improve our communication with patients. If you have any further concerns or if there's anything else we can assist you with, please do not hesitate to contact us Luljeta Maliqi, Practice manager
Dear patient, Thank you for taking the time to provide us with your feedback about your recent visit. We are truly sorry to hear that you were not satisfied with your experience with the doctor. We apologise if you felt that your concerns about your broken rib were not adequately addressed during your appointment. Our doctors' schedules are designed to focus on one issue per appointment to ensure that each patient receives thorough and comprehensive care. However, we understand that this may not have been clearly communicated to you. In the future, if you have multiple concerns or issues to discuss, we recommend booking a double appointment. This will allow our doctor to dedicate the necessary time to address all of your health needs effectively. Once again, we apologise for any inconvenience this may have caused you. Your feedback is important to us, and we will use it to improve our communication with patients. If you have any further concerns or if there's anything else we can assist you with, please do not hesitate to contact us Luljeta Maliqi, Practice manager
Fantastic with young children
Incredible Dr, fantastic with young children creating a positive memory. A simple act of printing a “well done” certificate make my daughters day! Would love to see more GPs do this for children. Taking the time to have a short conversation with a child will always create a positive association with doctors.
Anonymous
23rd April 2024
23rd April 2024
Oddfellows Hall & St Clements Health Centre replied on 29th April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Overall back pain check
It was a precisely straight forward and explicit experience. Also I didnt have to wait too long to see my GP.
Anonymous
23rd April 2024
23rd April 2024
Oddfellows Hall & St Clements Health Centre
The nurse was helpful, calm and nice. Advised me concerning my mental health and how to make my wound heal faster. The nurse was very experienced and skillful and knows what she’s doing.
Nancy Adu Yeboah
23rd April 2024
23rd April 2024
Oddfellows Hall & St Clements Health Centre replied on 23rd April 2024:
Dear Nancy, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Nancy, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Perfect
Very perfect, well attended and problem solved.
Anonymous
22nd April 2024
22nd April 2024
Oddfellows Hall & St Clements Health Centre replied on 26th April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager Questions and answers
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager Questions and answers
Medication Review
My actial consultation was fine, however, the Receptionist that dealt with me didn't seem at all friendly, infact, she appeared downright bored both in her tone of voice and facial expression, she was bordering on rude in my opinion, I feel that excellent front facing patient communication skills are vital.
Charlotte Shinners
22nd April 2024
22nd April 2024
Oddfellows Hall & St Clements Health Centre replied on 23rd April 2024:
Dear Charlotte, Thank you for taking the time to share your feedback with us. We appreciate your kind words about your consultation with the doctor, and we're sorry to hear about your experience with our receptionist. Your feedback is invaluable to us, and we will address this with our reception team to ensure a more welcoming atmosphere for all our patients. Please accept our sincere apologies for any inconvenience caused and thank you again for bringing this to our attention. Luljeta Maliqi, Practice Manager
Dear Charlotte, Thank you for taking the time to share your feedback with us. We appreciate your kind words about your consultation with the doctor, and we're sorry to hear about your experience with our receptionist. Your feedback is invaluable to us, and we will address this with our reception team to ensure a more welcoming atmosphere for all our patients. Please accept our sincere apologies for any inconvenience caused and thank you again for bringing this to our attention. Luljeta Maliqi, Practice Manager
Blood pressure check
Requested by surgery to text blood pressure results. Which i did.
Clyde Baker
22nd April 2024
22nd April 2024
Oddfellows Hall & St Clements Health Centre replied on 23rd April 2024:
Dear Clyde, Thank you for sharing your feedback with us. We appreciate you bringing this to our attention. We apologise if there was any confusion regarding your blood pressure readings. Your feedback is important to us, and we would like to ensure that we address any concerns you may have. If there is anything else you need or if you would like to discuss this further, please feel free to reach out to us. We are here to assist you in any way we can. Thank you once again for your feedback. Luljeta Maliqi Practice manager
Dear Clyde, Thank you for sharing your feedback with us. We appreciate you bringing this to our attention. We apologise if there was any confusion regarding your blood pressure readings. Your feedback is important to us, and we would like to ensure that we address any concerns you may have. If there is anything else you need or if you would like to discuss this further, please feel free to reach out to us. We are here to assist you in any way we can. Thank you once again for your feedback. Luljeta Maliqi Practice manager
Blood test
I had to have a blood test, St Clements sent me to Dell Road Clinic for the test. I didn’t have a form, st Clements said Dell Road would have it. When I got there they said I won’t be seen as I did not have a blood test form and there was nothing on the system. I was seen by a nurse and she found the request on the system. Not happy.
Robert Smith
22nd April 2024
22nd April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Robert, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Please rest assured that this will be dealt with at the next scheduled training day. Additionally, you agreed that following the more recent positive experiences you would submit another review if and when you had the time. Luljeta Maliqi, Practice Manager
Dear Robert, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Please rest assured that this will be dealt with at the next scheduled training day. Additionally, you agreed that following the more recent positive experiences you would submit another review if and when you had the time. Luljeta Maliqi, Practice Manager
Putting Theory into Practice!
Like any Institution of learning, there is the natural tendency of dwelling with the theoretical aspect of learning, then afterwards these lessons learnt in theory gets translated into practice. What this means here is that, in the course of training to become a member of the medical core or family, a lot must have been covered theoretically and so the perfection in terms of healing we find going on in Hospitals and the various Medical set ups today, is the blending of the knowledge acquired in theory to the Practical and thus we find patients getting healed in an excellent and perfect manner, and without mincing words, the experienced team that constitute both St Clements Health Centre, London Road, Grays, and the famous Odd fellows Hall Health Centre in Grays, are doing just that for the benefit of humanity. Just like the new wave of countries, popularly known today as the "Tiger Economies," that have sprang up with a new agenda and approach in alleviating the world economy from collapsing, St Clements Health Centre, London Road, Grays, and the Oddfellows Hall Health Centre in Grays, are today the song in every lips in Essex, UK, for the proactive approach both twin Institution championed by the indefatigable Dr. Juliana Sosanya and her great team of experts, have adopted and are truly dedicated, and delighted to serve the Essex community for the better.
Thank you.
Benedict Ekome
22nd April 2024
22nd April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Benedict, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Benedict, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Diabetes 2 treatment
Both nurses were very patient and informative, asking my questions thoroughly and clearly. A very helpful experience
Terence Fleet
22nd April 2024
22nd April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Terence, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Terence, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Quality Service
I was able to book an appointment to see the practice nurse, Jakelin Mendez Rodrigues without any problems, the phone was answered promptly to allow me to do this. My clinical chat with the nurse was unhurried and I felt listened to. I asked for two referral letters and I was told to expect them within a week or two. Overall, my experience was excellent.
Anonymous
22nd April 2024
22nd April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Ultrasound
Not clearly explained, had to repeatedly ask questions as unfortunately could not understand, told need to have a further ultrasound but its down to me as the patient to contact in 2-3 months.
Anonymous
20th April 2024
20th April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Feedback for blood pressure and appointment
Trying to explain that I can’t do early appointments but the receptionist still tries to give me appointments for 10:30 and a 15:00, reason being that I work and I don’t finish until 16:00hrs, if I finish any earlier it will cost me money from my wages, this is a matter I think should be looked into.
Anonymous
20th April 2024
20th April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Patient We are sorry that your needs were not taken into consideration. We do have an out of hours option that we can offer to suit patients whose working hours are not compatible with the surgery working hours. Should you require specific times for appointments and submit your request via Econsult we will, where possible always try to accommodate our patients to the best of our abilities. Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient We are sorry that your needs were not taken into consideration. We do have an out of hours option that we can offer to suit patients whose working hours are not compatible with the surgery working hours. Should you require specific times for appointments and submit your request via Econsult we will, where possible always try to accommodate our patients to the best of our abilities. Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Excellently attended to.
Anonymous
19th April 2024
19th April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Migraine appointment
Phone for an appointment due to constant headaches and more frequent migraines and managed to get an appointment the same afternoon, I have private medical insurance so have been referred for further assistance.
Mark Stubbles
19th April 2024
19th April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Mark Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Mark Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Great doctors
Filled out a form on line. Doctors called me back, booked an appointment, waited 5 minutes to be seen, left with a prescription and 5 days after taking it I'm on the mend. Happy days
Jamie Brown
18th April 2024
18th April 2024
Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Jamie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Jamie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
A very lovely nurse
Professional service given by a very lovely nurse who I feel I could discuss any health problems with.
Anonymous
17th April 2024
17th April 2024
Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Great service. Nurses were nice
From the reception, the service was nice, admin team answered all questions, waiting time was not bad at all.
Anonymous
17th April 2024
17th April 2024
Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager Questions and answers
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager Questions and answers
My telephone appointment
I did respond to this request last week after my telephone appointment with a lovely lady doctor who was very patient and understanding with my health issues. I will repeat what I said last time, I was very pleased with her professionalism and felt listened to.
Christine Cole
17th April 2024
17th April 2024
Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Christine, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager Questions and answers
Dear Christine, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager Questions and answers
Recent GP visit
The reception staff were friendly and helpful. The GP was very informative, listened to me and answered all my questions.
Anonymous
17th April 2024
17th April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Positive experience
Completed the online form for a rash my daughter had and was seen within 24hrs. Polite receptionists and a good check over from the doctor to rest my mind.
Anonymous
17th April 2024
17th April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Smear test
This was my first smear test at this surgery and the nurse was so gentle I didn’t even feel a thing, so I’m really glad about that as I was really nervous.
Angela May
17th April 2024
17th April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Angela, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Angela, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that this is passed onto Jakeline personally Hugely valued by the team. Luljeta Maliqi, Practice Manager
Lovely nurse
Unfortunately the doctors notes were incorrect and could have been an issue if I'd not picked up on the NHS app. The nurse is very good and puts you at ease with nothing being an issue for her.
Anonymous
15th April 2024
15th April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Friendly and Helpful
Friendly, helpful, professional and respectful.
Anonymous
15th April 2024
15th April 2024
Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
First class treatment
On arrival at the reception desk I was welcomed and kindly asked to take a seat.
I was welcomed by the nurse who fully explained what treatment was about to be performed and carried out in a professional manner.
Brian D'Arcy
15th April 2024
15th April 2024
Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Brian, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Brian, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Nurse Rachel
Racheal is always polite, efficient and on time.
Robert Andrews
13th April 2024
13th April 2024
Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Robert, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that the praise is passed onto Rachel Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Robert, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that the praise is passed onto Rachel Hugely valued by the team. Luljeta Maliqi, Practice Manager
Appointment
Finally see the Dr, explained my concerns and what I thought would work and was listened too. I'm no medical professional, but I know things that can help and it's good to be heard.
Anonymous
12th April 2024
12th April 2024
Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Lovely reception staff
Dr Sylvestar was very kind. He gave concise clear instructions. Hopefully things will improve for me.
Anonymous
12th April 2024
12th April 2024
Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Thank you for your feedback and taking the time to tell us about your experience. We will ensure that Sylvester is made aware of the praise. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Thank you for your feedback and taking the time to tell us about your experience. We will ensure that Sylvester is made aware of the praise. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Phone call consultation
The Dr that phoned was lovely she listened and was really helpful didn't rush and took her time. When i asked about if she knows if basildon done blood tests at the weekends, she went out her way to look. To that this was very much appericated and felt like we was listened to and she was on the case.
Anonymous
12th April 2024
12th April 2024
Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Great help
Great and professional help.
Chantelle Goddard
12th April 2024
12th April 2024
Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Chantelle, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Chantelle, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Excellent staff
The phlebotomist Rachel & the student with her very polite.
Nigel Palmer
12th April 2024
12th April 2024
Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Nigel, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that Rachel is made aware of this praise. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Nigel, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that Rachel is made aware of this praise. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Fantastic Service
I was treated well by both the nurse and doctor. They behaved in a professional and caring manner. I’m grateful for having this service to turn to when I was feeling unwell.
Anonymous
10th April 2024
10th April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Phone Appointment
Caller rang on time and was very friendly, Explained clearly why I wouldn’t be getting my treatment, Not Doctors fault though.
Anonymous
10th April 2024
10th April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Positive experience
I found my experience at Oddfellows to be a really good one, the nurse that gave me my ECG was very polite, friendly and professional.
She also let me know the results of my ecg within 2 hrs which I was very impressed with.
Justin Wall
10th April 2024
10th April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Justin, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Justin, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Prostate review
Came to the surgery for a blood test, a trainee was being supervised by the nurse. Took a while for the trainee to locate a vein but otherwise all satisfactory.
Christopher Booty
10th April 2024
10th April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Christopher, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Christopher, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Prescription request
Rang to order a prescription, was dealt with quickly and efficiently.
Valerie Morris
8th April 2024
8th April 2024
Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Valerie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Valerie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Telephone call
I had my telephone call on the correct date, early morning. A doctor I could understand over the phone and he asked me questions and allowed me to answer them.
Wendy Hammond
8th April 2024
8th April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Wendy, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Wendy, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Thank you
Dr Halima is a fantastic doctor and her manner was awesome. I appreciate it. Thank you doctor and Oddfellows and St Clements. Thanks once again.
Anonymous
8th April 2024
8th April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Appointment
I was able to get an appointment, and I was examined and given medication to relieve me of my problem.
Michael Austin
8th April 2024
8th April 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Michael Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Michael Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Excellent care
Rachel (HCA) was very kind and done the injection vey carefully.
Anonymous
5th April 2024
5th April 2024
Oddfellows Hall & St Clements Health Centre replied on 19th April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very friendly and helpful
I found Dr Capalia very good, nice to see the same doctor.
The receptionists are also very friendly and helpful, keep up the good work.
Clifford Clark
3rd April 2024
3rd April 2024
Oddfellows Hall & St Clements Health Centre replied on 4th April 2024:
Dear Clifford, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Clifford, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Listened well to me
I felt that the doctor listened well to me, checked me and prescribed appropriate medication and I can say that I am feeling so much better now.
Anastasia Sijuade
3rd April 2024
3rd April 2024
Oddfellows Hall & St Clements Health Centre replied on 4th April 2024:
Dear Anastasia Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Anastasia Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Great customer service skills
Great customer service skills via receptionists, plus thank you to the doctors for call backs and arranging further assessments.
Anonymous
3rd April 2024
3rd April 2024
Oddfellows Hall & St Clements Health Centre replied on 4th April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
The support we receive from our GP service is good but still there is room for improvement, especially in care cohesion and co-ordination.
Anonymous
3rd April 2024
3rd April 2024
Oddfellows Hall & St Clements Health Centre replied on 4th April 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very good
The doctor was very good and referred me for an appointment to the hospital. But I just want to say thank you to the doctor that sent me for a ultrasound first of all.
Linda Farnsworth
3rd April 2024
3rd April 2024
Oddfellows Hall & St Clements Health Centre replied on 4th April 2024:
Dear Linda, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Linda, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Good
Very helpful.
Paul Tuppen
29th March 2024
29th March 2024
Oddfellows Hall & St Clements Health Centre replied on 3rd April 2024:
Dear Paul, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Paul, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very friendly
She was very friendly.
Anonymous
29th March 2024
29th March 2024
Oddfellows Hall & St Clements Health Centre replied on 3rd April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Shingles injection
Nurse Rachel, I was there for shingles injection. A jolly lady, always has time to put you at ease.
Anonymous
27th March 2024
27th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Best doctor I’ve seen in years
Dr Sophie was the best doctor I’ve seen in years, she talked to me not the computer screen. I didn’t feel rushed and she was very understanding. I will try and make any future appointments with Sophie, I had every confidence in her.
Kay Willmott
27th March 2024
27th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Sophie, Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Sophie. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Sophie, Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Sophie. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
The doctor did everything I needed her to and she knew everything I wanted.
Julie Ridley
27th March 2024
27th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear June, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear June, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Last time I really liked your service, more than ever before! It’s a pity that I didn’t remember the doctor’s name and surname! Yulia always provides professional service at the reception desk. Next time I would like to see this doctor again. Thank you.
Pavlina Cicina
26th March 2024
26th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Pavlina Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Pavlina Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
The nurse went the extra mile
The diabetic nurse went the extra mile to book the PSA test and advise on how to take care of my skin.
Anonymous
23rd March 2024
23rd March 2024
Oddfellows Hall & St Clements Health Centre replied on 27th March 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Doctor was very thorough
Dr was very helpful and explained well.
Anonymous
23rd March 2024
23rd March 2024
Oddfellows Hall & St Clements Health Centre replied on 27th March 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Excellent service provided
I find the 2 ladies at the reception very professional, polite, caring and patient.
Anonymous
23rd March 2024
23rd March 2024
Oddfellows Hall & St Clements Health Centre replied on 27th March 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Visit with nurse
Racheal was great and easy to get on with.
David Steingold
23rd March 2024
23rd March 2024
Oddfellows Hall & St Clements Health Centre replied on 27th March 2024:
Dear David Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear David Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Good
Service always good.
Anonymous
23rd March 2024
23rd March 2024
Oddfellows Hall & St Clements Health Centre replied on 27th March 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Staff are always friendly and helpful.
Gillian Pickett
23rd March 2024
23rd March 2024
Oddfellows Hall & St Clements Health Centre replied on 27th March 2024:
Dear Gillian, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Gillian, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Front desk staff were good and helpful, and the doctor listened and tried to help me, but I'm still waiting for my results. That's the problem, waiting, I'm worried.
Hadi Saleh
19th March 2024
19th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Hadi, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Hadi, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Couple of the receptionists are so lovely, friendly and helpful.
Waiting time for an appointment for test results is too long. Especially if the patient is anxious about waiting for results. Having to wait 3 weeks is ridiculous.
Anonymous
19th March 2024
19th March 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Firstly having to pay for a service was painful especially the price of £85 for an LGV Medical was extremely expensive compared to where I could have got it cheaper £45 elsewhere at a medical center down the road.
Secondly, still running late over 20 minutes even though I had to pay. Time is money for me & I had to take the morning off work for the privilege.
Also, the first available appointment was weeks away, I explained that if my licence was not back from DVLA in time I couldn't drive, which meant I couldn't work & wouldn't get paid. No urgency or compassion to resolve my issues or concerns.
At my age now I need to repeat this every 5 years, I will learn from my mistakes & go elsewhere in the future.
Christopher Rodwell
19th March 2024
19th March 2024
Oddfellows Hall & St Clements Health Centre replied on 23rd April 2024:
Dear Mr Rodwell, Thank you for sharing your feedback with us regarding your recent LGV medical. We sincerely apologise for any inconvenience or discomfort you experienced during your visit. Regarding the cost of the LGV medical, we understand your concerns. Our pricing for non-NHS services is based on industry standards and recommendations. We regret that you found it expensive, and we appreciate your understanding that non-NHS work does require payment. We also apologise for the 20-minute wait you experienced. While we make every effort to adhere to our schedules, unforeseen circumstances can arise in a medical setting. Please know that we value your time and are continuously working to improve our efficiency. Regarding the appointment wait time, we regret any inconvenience caused. We understand the importance of your LGV report for your license and employment. We advise that for future appointments, providing us with ample notice will help us accommodate your needs more effectively. We appreciate your feedback and will take it into consideration for our future services. If you choose to seek private services elsewhere in the future, we understand and respect your decision. Please feel free to reach out if you have any further concerns or if there's anything else we can assist you with. Luljeta Maliqi, Practice Manager
Dear Mr Rodwell, Thank you for sharing your feedback with us regarding your recent LGV medical. We sincerely apologise for any inconvenience or discomfort you experienced during your visit. Regarding the cost of the LGV medical, we understand your concerns. Our pricing for non-NHS services is based on industry standards and recommendations. We regret that you found it expensive, and we appreciate your understanding that non-NHS work does require payment. We also apologise for the 20-minute wait you experienced. While we make every effort to adhere to our schedules, unforeseen circumstances can arise in a medical setting. Please know that we value your time and are continuously working to improve our efficiency. Regarding the appointment wait time, we regret any inconvenience caused. We understand the importance of your LGV report for your license and employment. We advise that for future appointments, providing us with ample notice will help us accommodate your needs more effectively. We appreciate your feedback and will take it into consideration for our future services. If you choose to seek private services elsewhere in the future, we understand and respect your decision. Please feel free to reach out if you have any further concerns or if there's anything else we can assist you with. Luljeta Maliqi, Practice Manager
Appointment
Very clear.
Jolanta Niemczycka
18th March 2024
18th March 2024
Oddfellows Hall & St Clements Health Centre replied on 20th March 2024:
Dear Jolanta Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Jolanta Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Very nice nurse.
Anonymous
18th March 2024
18th March 2024
Oddfellows Hall & St Clements Health Centre replied on 20th March 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Appointment
Attention.
Olawale Adams
18th March 2024
18th March 2024
Oddfellows Hall & St Clements Health Centre replied on 20th March 2024:
Dear Olawale, Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Olawale, Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Friendly and polite
Very friendly and polite and helpful staff.
Anonymous
18th March 2024
18th March 2024
Oddfellows Hall & St Clements Health Centre replied on 20th March 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
The staff are pleasant.
Richard Davey
18th March 2024
18th March 2024
Oddfellows Hall & St Clements Health Centre replied on 20th March 2024:
Dear Richard, Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Richard, Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Friendliness and sincerity
Friendliness and sincerity, pleasant communication.
Mariia Makovei
18th March 2024
18th March 2024
Oddfellows Hall & St Clements Health Centre replied on 20th March 2024:
Dear Mariia Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Mariia Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
My experience
Receptionist was helpful.
Nathaniel A.Z.K.J.O. Opeseyitan
18th March 2024
18th March 2024
Oddfellows Hall & St Clements Health Centre replied on 18th March 2024:
Dear Nathaniel Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Nathaniel Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
I was seen within 5 mins of arriving.
Zainab MacKie
13th March 2024
13th March 2024
Oddfellows Hall & St Clements Health Centre replied on 15th March 2024:
Dear Zainab Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Zainab Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Always pleasant
Rachel the nurse is just always pleasant to deal with. She seems to care. I like that.
Anonymous
13th March 2024
13th March 2024
Oddfellows Hall & St Clements Health Centre replied on 13th March 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. We will ensure your feedback is passed onto Rachel. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very happy
Same-day face-to-face appointment. I hear so many complaints from patients of other local services. Very happy with mine. Thank you St Clements.
Jannette Ryder
13th March 2024
13th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Jannette, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Jannette, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very good doctor
The doctor was very good, he booked hospital appointments for me that I needed straight away, very good doctor and it was nice to actually see the doctor and explain to him my problems which he dealt with straight away.
Alan Chamberlain
12th March 2024
12th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Alan, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Alan, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Appointment with Nurse Jacqueline for asthma review. Face to face appointment was cancelled by me since I was unwell. They took an extra effort to call and continue with the appointment. I was worried when I cancelled the appointment thinking when the next one would be.
Anonymous
12th March 2024
12th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Lovely doctor
I was seen within a reasonable time of my appointment by a lovely doctor who took the time to explain everything to me.
Valerie Morris
12th March 2024
12th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Valerie Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Valerie Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very helpful staff
Very helpful staff and recently had a stoma and they sorted out all my medical supplies. Thankfully with no problems.
Anonymous
12th March 2024
12th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very caring and thorough
Dr Kapalie, I found him very caring and thorough and had time to listen to you even with how busy they are, a very good doctor.
Clifford Clark
12th March 2024
12th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Clifford, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Clifford, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Needed to see the doctor in an emergency and the doctor was happy to fit me in. Thought they would book me on the next day or the next.
Anonymous
12th March 2024
12th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
I haven't been given a face-to-face appointment but I received a phone call from the doctor so I could discuss the problem.
Anonymous
12th March 2024
12th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Friendly and helpful
Friendly and helpful.
June Moxhay
12th March 2024
12th March 2024
Oddfellows Hall & St Clements Health Centre replied on 13th March 2024:
Dear June, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear June, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Welcoming staff
Welcoming staff and quick service.
Florence Assam
12th March 2024
12th March 2024
Oddfellows Hall & St Clements Health Centre replied on 13th March 2024:
Dear Florence, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Florence, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Lovely staff
Lovely friendly staff.
Janet McDonald
11th March 2024
11th March 2024
Oddfellows Hall & St Clements Health Centre replied on 13th March 2024:
Dear Janet, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Janet, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Understanding, friendly
Very helpful and understanding, friendly.
Anonymous
11th March 2024
11th March 2024
Oddfellows Hall & St Clements Health Centre replied on 13th March 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Understanding
Understanding, efficiency.
James Gorman
11th March 2024
11th March 2024
Oddfellows Hall & St Clements Health Centre replied on 13th March 2024:
Dear James, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear James, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Seen quickly
Was seen quickly and promptly.
Anonymous
11th March 2024
11th March 2024
Oddfellows Hall & St Clements Health Centre replied on 13th March 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Helpful
Staff was extremely helpful.
Anonymous
11th March 2024
11th March 2024
Oddfellows Hall & St Clements Health Centre replied on 13th March 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Clear and precise
Clear and precise information.
Pamela Goddard
11th March 2024
11th March 2024
Oddfellows Hall & St Clements Health Centre replied on 13th March 2024:
Dear Pamela Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Pamela Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very helpful
Very helpful staff.
Anonymous
11th March 2024
11th March 2024
Oddfellows Hall & St Clements Health Centre replied on 13th March 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
I have to wait one hour over my appointment time for a blood test. If you are late a few minutes over an appointment time, then your appointment is cancelled. Is it fair?
Anonymous
7th March 2024
7th March 2024
Oddfellows Hall & St Clements Health Centre replied on 22nd April 2024:
dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Helped me with my queries
I was unable to speak to the doctor, but the nurse called and was able to assist and prescribed antibiotics and helped me with my queries.
Joanne Gravett
7th March 2024
7th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Joanne, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Joanne, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
I like the using the app and I do appreciate that I do get a call back the next day but they give you a long window waiting for the call, time is not specific. I reserved half a day waiting for the call, I briefly got distracted and missed the first call, so had to wait again. I appreciate that doctors are busy but my time is also important. I am hoping they could improve to giving us 1/2 hours window so as not make me feel like my time is not valued.
Anonymous
7th March 2024
7th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Really helps me
I had a phone appointment and was able to speak to the doctor over the phone which really helps me because I have poor mobility and find it hard to get to the surgery now.
Marie Styles
7th March 2024
7th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Marie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Marie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very warm and attentive
My experience from the reception to the nurse that attended to me was very warm and attentive. I was given a call back from the GP as booked the following day, who was also very professional.
Anonymous
7th March 2024
7th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Well I got the call in the designated time slot, just a pity I couldn't see someone to look into my throat and tell me why I'm having breathing problems.
Wendy Hammond
7th March 2024
7th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Wendy, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Wendy, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Little bit quicker than before, e-consult seems to be working effectively as it responded when I wanted to book an appointment whereas before there was no response.
Anonymous
6th March 2024
6th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Pleasant experience
All the staff are very welcoming and helpful. Friendly and kind doctor with the child, explained everything patiently. Pleasant experience.
Gloria Strango
6th March 2024
6th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Gloria, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Gloria, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very caring!
The GP was lovely and very caring!
However unfortunately most of the receptionists in there are rude and have an attitude for no reason. This really needs work as they are the first point of contact.
Anonymous
6th March 2024
6th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Great service
Great service from initial contact via consult form online to seeing the doctor.
All staff were quick to respond to my request. Very polite.
Thank you.
Anonymous
6th March 2024
6th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Excellent service
An excellent service from start to finish. I did an e-consult on a Sunday, I was contacted by phone the next day and an appointment was made available to see a doctor that afternoon. When I saw the doctor, a diagnosis was made and a prescription sent to my chemist and was available to pick up within 30 minutes. Before leaving the surgery I even made time to thank the receptionists for their excellent service. I would also like to say a thank you to the doctor as I am much better now.
Robert Kingdon
6th March 2024
6th March 2024
Oddfellows Hall & St Clements Health Centre replied on 28th March 2024:
Dear Robert, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Robert, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Helpfulness of reception staff.
Susan Partridge
5th March 2024
5th March 2024
Oddfellows Hall & St Clements Health Centre replied on 6th March 2024:
Dear Susan, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Susan, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Efficiency in attention.
Olanrewaju Kolawole Onasanya
4th March 2024
4th March 2024
Oddfellows Hall & St Clements Health Centre replied on 6th March 2024:
Dear Olanrewaju, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Olanrewaju, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very understanding
Very easy to talk to and very understanding.
Sean Edwards
4th March 2024
4th March 2024
Oddfellows Hall & St Clements Health Centre replied on 6th March 2024:
Dear Sean, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Sean, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Helpful staff
Quick response, helpful staff over the phone and got the appointment without any hassle.
Zoheb Syed
4th March 2024
4th March 2024
Oddfellows Hall & St Clements Health Centre replied on 6th March 2024:
Dear Zoyeb, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Zoyeb, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
So pleasant and helpful
Everything, Rachael is so pleasant and helpful.
Paul Goddard
4th March 2024
4th March 2024
Oddfellows Hall & St Clements Health Centre replied on 6th March 2024:
Dear Paul, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. We will ensure that your feedback is passed onto Rachel personally. Luljeta Maliqi, Practice Manager
Dear Paul, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. We will ensure that your feedback is passed onto Rachel personally. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
The service.
Anonymous
4th March 2024
4th March 2024
Oddfellows Hall & St Clements Health Centre replied on 4th March 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
A good experience
It was a good experience.
Andrea Anastasio
4th March 2024
4th March 2024
Oddfellows Hall & St Clements Health Centre replied on 4th March 2024:
Dear Andrea, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Andrea, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very easy to talk to
Dr Sophie is very easy to talk to and she also listens.
Anonymous
4th March 2024
4th March 2024
Oddfellows Hall & St Clements Health Centre replied on 4th March 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. I will ensure that this is brought to Sophie's attention. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. I will ensure that this is brought to Sophie's attention. Luljeta Maliqi, Practice Manager
A good service
A good service St Clements Health Centre & Oddfellows Hall.
Anonymous
29th February 2024
29th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Very friendly and polite staff and made me feel so comfortable and welcome, thank you.
Jolita Ramanauskaite
28th February 2024
28th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Jolita, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Jolita, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very polite
The staff was able to attend to my request in a very polite manner.
Gabriel Eshilama
28th February 2024
28th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Gabriel, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Gabriel, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very good
The staff at St Clements are very good.
Raymond Butler
28th February 2024
28th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Raymond, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Raymond, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very helpful
Receptionist was very helpful.
Anonymous
28th February 2024
28th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
My experience
Service.
Anonymous
27th February 2024
27th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
No complaints about service received.
Anonymous
27th February 2024
27th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
My experience
How quickly I could get to speak with a doctor.
Matthew Summers
27th February 2024
27th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Matthew, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Matthew, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Efficient
Very efficient staff.
Anonymous
27th February 2024
27th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Lovely nurse
The nurse was so lovely.
Marie Gladman
27th February 2024
27th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Marie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Marie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Ease of accessing my records
The ease of accessing my records and booking an appointment.
Sandra Fisher
27th February 2024
27th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Sandra, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Sandra, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very Good and Understanding
Nurse I seen was very good and understanding.
Jacqueline Crowley
27th February 2024
27th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Jacqueline, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Jacqueline, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
I had a blood test and was called in straight away. The nurse was lovely.
Angela Palmer
27th February 2024
27th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Angela, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Angela, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Staff are so polite
The staff are so polite and happy to help me.
Andrea Brissett
27th February 2024
27th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Andrea, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Andrea, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Treat the patient well and behave well.
Angad Mehrok
27th February 2024
27th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Anghad, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Anghad, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
My experience
Reception staff.
Anonymous
27th February 2024
27th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Friendly
Friendly staff.
Stephen Emmett
27th February 2024
27th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Stephen, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Stephen, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Appointment
Very good.
Anonymous
26th February 2024
26th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Excellent attitude
My appointment was on time.
Excellent attitude of of staff.
Lilmah Siddiqi
26th February 2024
26th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Lilmah, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Lilmah, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Pleasant atmosphere.
Anonymous
26th February 2024
26th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very helpful
All Staff, very helpful.
William Jones
26th February 2024
26th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear William, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear William, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very helpful
Very helpful to me.
Anonymous
26th February 2024
26th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Amazing
Staff and Doctors are amazing.
Anonymous
26th February 2024
26th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Friendly nurse
The friendliness of the nurse.
Anonymous
26th February 2024
26th February 2024
Oddfellows Hall & St Clements Health Centre replied on 29th February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very patient and understanding
The doctor was very patient and understanding.
Adekunle Adenuga
2nd February 2024
2nd February 2024
Oddfellows Hall & St Clements Health Centre replied on 8th February 2024:
Dear Adekunle, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Adekunle, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Friendly and helpful
The quick appointment, friendly and helpful doctor.
Sienna Soor
2nd February 2024
2nd February 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Sienna Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Sienna Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Doctor fully explained
Speed, time & care that was taken. Doctor fully explained and made easy to understand.
Colin Wheater
2nd February 2024
2nd February 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Colin Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Colin Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
My experience
Anonymous
2nd February 2024
2nd February 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Appointment
Seen a little just after appointment time. Minutes.
Gerald Brown
2nd February 2024
2nd February 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Gerald, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Gerald, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Very quick and correct service. Thanks.
Stoyan Nanov
1st February 2024
1st February 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Stoyan Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Stoyan Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Quick response
Response was quick.
Anonymous
1st February 2024
1st February 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Efficient
Politeness and efficiency.
Stephen Field
1st February 2024
1st February 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Stephen Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Stephen Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very professional
Very professional service. Thank you.
Kim Outten
1st February 2024
1st February 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Kim Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Kim Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Punctual
Punctual and quick.
John Ryder
31st January 2024
31st January 2024
Oddfellows Hall & St Clements Health Centre replied on 1st February 2024:
Dear John, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear John, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Caring
Caring nurse.
Rebecca Shergold
30th January 2024
30th January 2024
Oddfellows Hall & St Clements Health Centre replied on 1st February 2024:
Dear Rebecca, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Rebecca, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Very pleased.
Chimnoraa Okuzu
30th January 2024
30th January 2024
Oddfellows Hall & St Clements Health Centre replied on 1st February 2024:
Dear Chimnoraa, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Chimnoraa, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very helpful in every way
They staff, very helpful in every way, information good, thank you.
Michael Sach
30th January 2024
30th January 2024
Oddfellows Hall & St Clements Health Centre replied on 1st February 2024:
Dear Michael, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Michael, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
My experience
Consultation.
Anonymous
30th January 2024
30th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
My experience
Anonymous
29th January 2024
29th January 2024
Oddfellows Hall & St Clements Health Centre replied on 1st February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Helpful and efficient
Staff over the phone very helpful and efficient, thank you.
David Hodgson
29th January 2024
29th January 2024
Oddfellows Hall & St Clements Health Centre replied on 1st February 2024:
Dear David Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear David Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Lovely doctor.
Very helpful, lovely doctor.
Anonymous
29th January 2024
29th January 2024
Oddfellows Hall & St Clements Health Centre replied on 1st February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very friendly
Very friendly and didn't have to wait very long.
Anonymous
29th January 2024
29th January 2024
Oddfellows Hall & St Clements Health Centre replied on 1st February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Caring staff
Caring staff and doctor.
Anonymous
29th January 2024
29th January 2024
Oddfellows Hall & St Clements Health Centre replied on 1st February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Helpful
My Dr was very helpful.
Dorotheen Davidson
29th January 2024
29th January 2024
Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Dorotheen Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Dorotheen Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Genuinely helpful
Helpful reception staff. Genuinely helpful practitioners.
Linda Catton
22nd January 2024
22nd January 2024
Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Linda, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Linda, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very good service
Very good service.
Anonymous
22nd January 2024
22nd January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Fast service
Booking was good and fast service.
Anonymous
22nd January 2024
22nd January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
So helpful
Everyone is so helpful.
Anonymous
22nd January 2024
22nd January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Brilliant
I was seen before my appointment time. Rachel is brilliant, friendly and very professional too.
Anonymous
22nd January 2024
22nd January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Feeling of being listened to.
Rosalind Sarwan
22nd January 2024
22nd January 2024
Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Rosalind, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Rosalind, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very nice doctor
Not long waiting time, very nice doctor and reception ladies.
Oliwia Marciniak
22nd January 2024
22nd January 2024
Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Oliwia, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Oliwia, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Phlebotomy
I thought reception was very helpful and took an interest in going the extra mile where possible. Phlebotomy was an easy and simple process. The doctor was down to earth, polite and educating.
Ricardo Rock
22nd January 2024
22nd January 2024
Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Ricardo, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Ricardo, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
All round very good
Got my appointment on the day I phoned and the receptionist was very helpful with a question I had, all round very good.
John Patterson
21st January 2024
21st January 2024
Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear John, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear John, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Telephoned in the morning so not waiting all day. The clinician listened to what I had to say.
Mary Smith
21st January 2024
21st January 2024
Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Mary, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Mary, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Blood tests
I have done my 2 blood tests with a lovely lady, Rachel the HCA. She was very professional and did my test very patiently. Answer my all questions without hesitation.
She has good skills for the blood tests NHS Health check. Always happy smile with patients.
Bless you!
Anonymous
21st January 2024
21st January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. I will ensure that Rachel is made aware of the positive impact she had. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. I will ensure that Rachel is made aware of the positive impact she had. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Appreciate your support
Excellent communication skills.
Pragmatic approach to interpretation and discussion of haematology results ref. pre-diabetes and appropriate diet.
Appreciate your support whilst practicing self-care in recovery (AA).
Timothy Hughes
21st January 2024
21st January 2024
Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Timothy, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Timothy, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Excellent
Excellent service.
Anonymous
21st January 2024
21st January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Prompt
Prompt and on time appointment.
Robert Andrews
21st January 2024
21st January 2024
Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Robert, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Robert, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very lovely people
Spoke to very lovely people and the lady who took my blood was amazing. Shes always so lovely.
Anonymous
21st January 2024
21st January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very pleasant and professional
The reception staff and the nurse were very pleasant and professional.
Anonymous
20th January 2024
20th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
My experience
The Oddfellows website is very good and easy to use.
Heather Low
20th January 2024
20th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Heather, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Heather, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Good
It was all good.
Anonymous
20th January 2024
20th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very helpful
Nurse was very helpful and very good.
Raymond Butler
20th January 2024
20th January 2024
Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Raymond, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Raymond, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Injection for shingles
I went in for injection for shingles with Rachel and I found she explained it and I had a better understanding when I left the surgery. Also all the staff were very polite and well mannered.
Alan Doherty
16th January 2024
16th January 2024
Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Alan, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. I will ensure your feedback is passed onto Rachel. Luljeta Maliqi, Practice Manager
Dear Alan, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. I will ensure your feedback is passed onto Rachel. Luljeta Maliqi, Practice Manager
The best possible care
Saw a couple of members of staff in a couple of days, very polite and helpful and very good at their jobs. Felt I had received the best possible care.
Anonymous
16th January 2024
16th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
An appointment for the next day
Phone call answered quickly, and I was given an appointment for the next day, as I felt very unwell. It was a bacterial chest infection.
Anonymous
15th January 2024
15th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
My experience
I was quite surprised to be number 2 in the queue at just 8:06am when l called to book an appointment. I am hoping this is the norm and not just an exception as l rarely call to see a GP. No issues with the service I received on the day.
Anonymous
15th January 2024
15th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
From filling out the form I had a call the next day with an appointment. The receptionist was very polite and the doctor I saw listened, took on board my condition and prescribed antibiotics for me.
Janet McDonald
15th January 2024
15th January 2024
Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Janet, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Janet, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Kindness of the staff
The kindness of the staff and the way they looked after my husband with his ECG and Jackie doing my injection, the best staff possible.
Margaret Cheese
15th January 2024
15th January 2024
Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Margaret, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. I will personally pass on your feedback to Jackie Luljeta Maliqi, Practice Manager
Dear Margaret, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. I will personally pass on your feedback to Jackie Luljeta Maliqi, Practice Manager
Recommend Oddfellows to everyone
I am only too happy to be a patient at Oddfellow GP Practice.
Whenever I visit, I always have an exceptional experience with Oddfellows GP Practice. Their prompt response to my eConsults has been invaluable, which shows their utmost commitment to patient care. The reception staff and clinicians are not only efficient but also incredibly caring. I, without a shred of hesitation, recommend Oddfellows to everyone seeking a reliable and compassionate healthcare provider.
This is because Oddfellows GP Practice consistently goes above and beyond, providing a professional service that truly stands out. Their dedication to helping patients reflects an outstanding commitment to healthcare excellence. I'm grateful for the exceptional care and support they consistently provide.
Anonymous
15th January 2024
15th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dr Christie was really good.
I found Dr Christie to be really good at her job and will certainly be asking to see her in the future.
Anonymous
14th January 2024
14th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. I will ensure that this is brought to the attention of Dr Christy Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. I will ensure that this is brought to the attention of Dr Christy Hugely valued by the team. Luljeta Maliqi, Practice Manager
Helpful reception.
Reception was very helpful
Anonymous
14th January 2024
14th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Thorough and didn’t feel rushed.
Doctor was very thorough, and didn’t feel rushed.
Anonymous
14th January 2024
14th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Receptionists, polite and helpful.
The receptionists was very polite and helpful
Anonymous
14th January 2024
14th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Helpful and considerate
Very helpful and considerate
Kevin Morrissey
13th January 2024
13th January 2024
Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Kevin, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Kevin, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Friendly staff
Emma Stewart
13th January 2024
13th January 2024
Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Emma, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Emma, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Good helpful service.
Reception staff very helpful good service from doctor
Lesley Vale
13th January 2024
13th January 2024
Oddfellows Hall & St Clements Health Centre replied on 29th January 2024:
Dear Lesley, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Lesley, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
The helpful nurse.
Anonymous
13th January 2024
13th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Prompt and friendly.
Seen on time, Friendly Nurse who explained everything clearly. Easy Parking.
Anonymous
13th January 2024
13th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Blood test
I came by appointment, the blood was drawn quickly and professionally. The only problem is that I signed up for a blood test today 3 months ago. It's a very long wait for a slot for blood.
Anonymous
11th January 2024
11th January 2024
Very helpful and friendly
Easy phone experience, very helpful and friendly doctor.
Anthony Walsh
11th January 2024
11th January 2024
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Anthony, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Anthony, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Nurse was very nice, friendly
I was in and out as quick as possible. My appointment was on time ( no waiting ). Nurse was very nice, friendly and took my bloods with no problem at all.
Anonymous
10th January 2024
10th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Good telephone manner
Good telephone manner.
Patricia Clarkson
10th January 2024
10th January 2024
Oddfellows Hall & St Clements Health Centre replied on 15th January 2024:
Dear Patricia, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patricia, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Professional and caring
Very professional and caring staff.
Richard Ward
10th January 2024
10th January 2024
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Richard, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Richard, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Thank you
I had COVID on 26 December, tested negative but was so congested and felt awful. Couldn't get a phone appointment at my surgery Oddfellows, the lovely lady on the phone booked me in at St Clements. I was prescribed antibiotics by the doctor on the phone. After 2 days I noticed a difference. I know how difficult it is at this time of the year and just want to say thank you for your help and consideration.
Therese Holwill
9th January 2024
9th January 2024
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Therese, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Therese, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
The response time was good.
Anonymous
9th January 2024
9th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Doctor was very polite, very professional, very helpful, he explained everything, he calmed us down, we are leaving very happy and satisfied.
Diana Rejdova
9th January 2024
9th January 2024
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Diana, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Diana, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Good staff
Good staff and doctors.
Basirat Kareem
9th January 2024
9th January 2024
Oddfellows Hall & St Clements Health Centre replied on 15th January 2024:
Dear Basirat, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Basirat, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Friendly and helpful
Friendly and helpful nurse.
Lydia Robinson
9th January 2024
9th January 2024
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Lydia, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Lydia, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Friendly staff
Seen quickly and friendly staff.
Sandra Doherty
9th January 2024
9th January 2024
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Sandra, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Sandra, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Provided a resolution
Doctor listened and provided a resolution.
Anonymous
9th January 2024
9th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
It was so nice to ring that morning and see a lovely doctor that same day face to face.
Sharon Rees
9th January 2024
9th January 2024
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Sharon, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Sharon, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Courteous and helpful
Courteous and helpful.
Marta Galazka
8th January 2024
8th January 2024
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Marta, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Marta, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very helpful
Seen within 5 minutes, the doctor was very helpful.
William Jones
8th January 2024
8th January 2024
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear William, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear William, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
The friendliness of the nurse Kelly to explain and listen to my health concerns.
Eric Aidoo
8th January 2024
8th January 2024
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Eric, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. We will pass this onto our nurse Kelly Luljeta Maliqi, Practice Manager
Dear Eric, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. We will pass this onto our nurse Kelly Luljeta Maliqi, Practice Manager
Care
Care.
Thomas Hoyle
8th January 2024
8th January 2024
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Thomas, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Thomas, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Empathy and attentiveness
Doctor's empathy and attentiveness.
Anonymous
8th January 2024
8th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
My experience
Good.
Omie Jaw-Fye
5th January 2024
5th January 2024
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Omie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Omie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Calm, welcoming
The staff of both Centres exhibited a great sense of responsibility and professionalism. Remarkably, they are quick to offer guidance in a very calm and nice manner most especially Dr Juliana Sosanya who like the rest of the entire team, is so tolerant, welcoming and soft spoken. The reception desks, the nurses are all very responsible and remarkable as well.
Anonymous
5th January 2024
5th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear patient, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to Dr Sosanya, hugely appreciated . Luljeta Maliqi, Practice Manager
Dear patient, Thank you for your feedback and taking the time to tell us about your experience. I'll pass your good feedback to Dr Sosanya, hugely appreciated . Luljeta Maliqi, Practice Manager
Good service
The secretary giving good service.
Maribel Abreu Robles
4th January 2024
4th January 2024
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Maribel, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Maribel, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
My experience
How quickly the phone was answered.
Anonymous
4th January 2024
4th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Kindness.
Anonymous
4th January 2024
4th January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Attentive and caring
Dr Lavina took the time to listen to all my concerns following my discharge from hospital. She was attentive and caring and investigated all my concerns. Very happy with the outcome of my visit.
Joanne Gravett
3rd January 2024
3rd January 2024
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Joanne Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. I will ensure that your feedback is passed onto Dr Lavinia Luljeta Maliqi, Practice Manager
Dear Joanne Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. I will ensure that your feedback is passed onto Dr Lavinia Luljeta Maliqi, Practice Manager
Appointment
The extra help Molly gives me to get the help I need.
Melanie Pudney
3rd January 2024
3rd January 2024
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Melanie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. I will ensure that your feedback is passed onto Molly. Luljeta Maliqi, Practice Manager
Dear Melanie, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. I will ensure that your feedback is passed onto Molly. Luljeta Maliqi, Practice Manager
Responsive
Quick and responsive.
Erica Morris
2nd January 2024
2nd January 2024
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Erica, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Erica, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Appointment
Your physiotherapist listened to me describe debilitating and excruciating pain that I have been experiencing for over a year now which unfortunately is getting worse as the days go on.
There is no respite and it affects greatly my right hand fingers and wrists.
I am on extremely high pain medications to no avail.
I have asked for a steroid injection to see if they can help me with the pain swelling and constant aching.
The physio made a referral as we were speaking awaiting dialogue to get an appointment date for a steroid injection.
Cislin Ajikawo
2nd January 2024
2nd January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Cislin, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that your feedback is passed onto the Physiotherapist you saw. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Cislin, Thank you for your feedback and taking the time to tell us about your experience. We will ensure that your feedback is passed onto the Physiotherapist you saw. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Great service
I did a consult on line and had a call back in 24 hours, I was then seen that day! Great service, thank you.
Anonymous
2nd January 2024
2nd January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
The reply for econsult was fast
The reply for econsult was fast, appointment arrangement were done quickly, patient has been seen and treatment prescribed. Thanks.
Anonymous
2nd January 2024
2nd January 2024
Oddfellows Hall & St Clements Health Centre replied on 15th January 2024:
Dear patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Good doctor
Good reception and good doctor.
Just in time.
Anonymous
2nd January 2024
2nd January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Quick and nice.
Anonymous
2nd January 2024
2nd January 2024
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Personable
Dr was patient and personable.
Barbara Spinns
23rd December 2023
23rd December 2023
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Barbara, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Barbara, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
My aliment was listened to and is being dealt with.
Davina Andrews
23rd December 2023
23rd December 2023
Oddfellows Hall & St Clements Health Centre replied on 15th January 2024:
Dear Davina, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Davina, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Appointment
The doctor I spoke to was polite and wasted no time seeking the appointments I require.
Gerald Brown
23rd December 2023
23rd December 2023
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Gerald, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Gerald, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
My experience
Very helpful.
Michael Sach
23rd December 2023
23rd December 2023
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Michael, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Michael, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Nice atmosphere
Nice atmosphere, staff/Drs understanding my hearing problem.
All very helpful.
Anonymous
22nd December 2023
22nd December 2023
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Thank you to my doctor
Overall everything was good and the best one was my doctor. Thank you to my doctor.
Anonymous
22nd December 2023
22nd December 2023
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very helpful
Very helpful reception staff.
Michele Wheeler
22nd December 2023
22nd December 2023
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Michele, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Michele, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very helpful
Receptionist very helpful with information I needed.
Rebecca Shergold
19th December 2023
19th December 2023
Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Rebecca, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Rebecca, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Quick service
Quick service and the nurse was pleasant to be with be.
Anonymous
19th December 2023
19th December 2023
Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Very happy.
Peter Guidotti
19th December 2023
19th December 2023
Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Peter, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Peter, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
My experience
The helpfulness of the reception staff.
Rita Newton
18th December 2023
18th December 2023
Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Rita, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Rita, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Helpful
They were more helpful than they usually are.
Anonymous
18th December 2023
18th December 2023
Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Professional, helpful
Professional, helpful, listened to me, understanding and friendly.
Amanda Moffitt-Jackson
18th December 2023
18th December 2023
Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Amanda, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Amanda, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
The information provided was clear and I understood it.
Anonymous
18th December 2023
18th December 2023
Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Clear, precise
The doctor was clear, precise and listened
Elizabeth Lawrence
18th December 2023
18th December 2023
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Elizabeth, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Elizabeth, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Understood my needs
Helpful operator willing to give further guidance on computer booking process.
Understood my needs of speaking to a doctor.
Keith Potter
18th December 2023
18th December 2023
Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Keith, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Keith, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Please keep up your good work and standard. Rebuke identified bad ones.
Thanks.
Olasupo Odeyemi
13th December 2023
13th December 2023
Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Olasupo, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Olasupo, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very kind to the children
Quick answer the phone for appointment.
The doctor was very kind to the children.
Wiktoria Niedzwiedzka
13th December 2023
13th December 2023
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Wiktoria, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Wiktoria, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Efficient and friendly
No problem making an appointment. Seen few minutes before appointment time so no waitng. Phlebotomist always efficient and friendly. Thank you.
Anonymous
13th December 2023
13th December 2023
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Support from doctor
I received full support from doctor.
Mariusz Ciupinski
13th December 2023
13th December 2023
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Mariusz, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Mariusz, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
The best
Nurse Rachel was the best ever.
Kevin Battison
13th December 2023
13th December 2023
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Kevin, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. I will make sure that I pass your feedback onto Rachel Luljeta Maliqi, Practice Manager
Dear Kevin, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. I will make sure that I pass your feedback onto Rachel Luljeta Maliqi, Practice Manager
Very good with my elderly mother
Nurse very good with my elderly mother and very helpful.
Anonymous
13th December 2023
13th December 2023
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patients representative, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patients representative, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
The doctor filled the form out competently.
Frank Lamont
13th December 2023
13th December 2023
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Frank Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Frank Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Very good at what they do
The staff are very helpful and very good at what they do, full of smiles.
Nazialee Khan
12th December 2023
12th December 2023
Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Nazialee, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Nazialee, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Able to get sorted straightaway
Was able to get sorted straightaway and the right medication.
Phillip Wright
12th December 2023
12th December 2023
Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Philip, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Philip, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Everyone was so helpful
Everyone was so helpful and knew what they were doing.
Anthony Honey
12th December 2023
12th December 2023
Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Anthony, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Anthony, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
How nice everyone is and they actually do what they say.
Anonymous
12th December 2023
12th December 2023
Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
This visit filled me with confidence
Saw a new doctor who was very young but her manner, explanations was excellent and put me totally at ease. This visit filled me with confidence, all you would expect from a gp doctor.
Richard Andrew
12th December 2023
12th December 2023
Oddfellows Hall & St Clements Health Centre replied on 25th January 2024:
Dear Richard, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Richard, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
Molly is always lovely. Nurse was efficient. An email I sent a week prior about a medication repeat had been missed though so I have had to go without whilst it gets sorted
Anonymous
12th December 2023
12th December 2023
Oddfellows Hall & St Clements Health Centre replied on 2nd February 2024:
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Patient Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
My experience
I asked for an insulin pump and was told I would be referred to the diabetic nurse at Orsett, later on that day I got an appointment for February.
Neil Abbott
11th December 2023
11th December 2023
Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear Neil, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Neil, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows Hall & St Clements Health Centre
I have left kind of complaints previously due to booking procedures and attitude of person who booked my appointment but after that, I received phone calls about my complaint, deserve 5 stars, she called to discuss my concern and again followed on call to ask how I am getting on, definitely deserve 5 stars.
Anonymous
11th December 2023
11th December 2023
Oddfellows Hall & St Clements Health Centre replied on 22nd December 2023:
Dear patient, thank you for your feedback. We're delighted to hear about the positive follow-up calls you received. We're committed to addressing concerns and ensuring a positive experience for our patients. Your 5-star rating means a lot to us, and we're here to provide excellent care. Thank you - Luljeta Maliqi Practice Manager
Dear patient, thank you for your feedback. We're delighted to hear about the positive follow-up calls you received. We're committed to addressing concerns and ensuring a positive experience for our patients. Your 5-star rating means a lot to us, and we're here to provide excellent care. Thank you - Luljeta Maliqi Practice Manager
An appointment same day
The helpfulness of the reception staff. Did not wait long to get through and managed to get an appointment same day.
Lisa Myers
11th December 2023
11th December 2023
Oddfellows Hall & St Clements Health Centre replied on 21st December 2023:
Dear Lisa, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Dear Lisa, Thank you for your feedback and taking the time to tell us about your experience. Hugely valued by the team. Luljeta Maliqi, Practice Manager
Oddfellows