"I have been a patient at Courtenay House Surgery since June 2015 and was very happy with the practice until the merge with Orford Lodge in 2018. The quality of service has declined significantly since then. I'm no longer able to access same day appointments online; the phone line is always busy and when you finally get though you're still number 40 in a queue. I reported this issue to the practice several times, including a formal written feedback, with no response or solution. Appaling really."
–Marina, 10th February 2019
–Marina, 10th February 2019
ABOUT LOCAL GP - BANCROFT MEDICAL CENTRE
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