Clarendon Medical Centre

Clarendon Street, Hyde, Cheshire, SK14 2AQ


Average review score of 2.3 from 14 customer reviews

"I had an appointment today which I made using the on line system a month ago as it is impossible to get through on the phone in the morning and as I have recently had a knee replacement I cannot queue up outside the surgery for half an hour either. I received three text messages during the last week confirming my appointment so imagine my surprise when I arrived to be told that there was no record of my booking. I showed the receptionist the text messages but she just kept saying I could not be seen today. I am ashamed to say I got quite annoyed and insisted I be seen so she grudgingly said she would speak with her manager. When she came back she told me they had had a phone call from my mother that morning cancelling my appointment. I am 63 years old and my mother died in 1981 so I was furious. It was obvious that my appointment had been cancelled in error but I didn't receive an apology. I was eventually given my original appointment slot but had to make a fuss to do so.
I also object to being asked what is wrong with me by a non medical person in front of a full waiting room.
I have no complaints at all about the doctors and nurses who are all very helpful and professional but the appointment system is badly flawed and needs addressing urgently."
Anonymous, 19th February 2019


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