"I suggest a review and overhaul of the receptionists, incorporating training in communications skills and good manners.
The receptionists seem to think they decide when you have a repeat prescription. I indicated I needed I prescription a week early due to going on holiday. Did I get it? NO.
Also, when the receptionists do phone about something they appear to not want to do the job. They leave garbled, hurried, unclear messages that I cannot understand - clear telephone speaking and use does not actually take any extra time.
Finally, passing on messages: When I phoned the surgery for an appointment, I explained I had my flu vaccination at Boots and asked if they would like to put it on my record. The Receptionist told me it was not necessary to do so. When I next went to the surgery she asked I had had a flu vaccination, I re-explained that I had, I got told in no uncertain terms that I should I have notified the surgery!"
–Anonymous, 2nd March 2018
The receptionists seem to think they decide when you have a repeat prescription. I indicated I needed I prescription a week early due to going on holiday. Did I get it? NO.
Also, when the receptionists do phone about something they appear to not want to do the job. They leave garbled, hurried, unclear messages that I cannot understand - clear telephone speaking and use does not actually take any extra time.
Finally, passing on messages: When I phoned the surgery for an appointment, I explained I had my flu vaccination at Boots and asked if they would like to put it on my record. The Receptionist told me it was not necessary to do so. When I next went to the surgery she asked I had had a flu vaccination, I re-explained that I had, I got told in no uncertain terms that I should I have notified the surgery!"
–Anonymous, 2nd March 2018
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