"Born and raised in Worthing and this surgery was my only one. I moved to London for 12 years but never moved my surgery and used to come in once a year or two. Finally moved back with my wife and it took 3 trips and 3 weeks to be registered. Each trip we were given incorrect information. At one point the receptionist said, before I even spoke, "I'm only covering lunch". Always a good start. After we got registered (still no confirmation or anything that it has happened) my wife went to book an appointment. She was placed on "hold" but the reception forgot to place her on hold and she overheard the conversation. Don't need to detail what was said, but basically it wasn't nice. Called to complain and manager was nice about it, but I very much don't much would be done. Called again today and no appointments. Appreciate the pressure but it doesn't help when the reception are so rude."
–Sam, 18th February 2019
–Sam, 18th February 2019
ABOUT LOCAL GP - HEENE ROAD SURGERY
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