"The doctors and nurses are great, but the reception staff are just so rude. I tried to make an appointment and she told me that she had been pregnant like me and that my symptoms were normal. I'm glad I went to urgent care where they recognised my symptoms were not normal and treated me. I am concerned that with basic medical training the receptionist felt competent to make a clinical decision. Additionally, I am concerned as the receptionist was just so rude, she was shouting at me and said that other people were waiting who needed appointments. I don't understand why people who don't like dealing with the public and clearly have a lack of patient facing skills are employed in such roles."
–Anonymous, 25th January 2019
–Anonymous, 25th January 2019
ABOUT LOCAL GP - CAPE HILL MEDICAL CENTRE
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