"It's nearly impossible to contact this surgery every time I call I hear the dial tone then it hangs up! When you have a child under one who is unwell and is in need to see a doctor this is unacceptable. When I eventually got through today (24/09/18) after calling more than 80 times a rude receptionist answers the call and immediately tells me there are no appointments. I understand the pressures that surgeries have as I also work at A&E and work under immense pressures constantly. But when you have someone who is in need and your the first point of contact have no empathy and is rude to me it's unethical and goes against anything that the NHS stands by. When I said to the receptionist that she needs to be seen she told me to take her to the walk in centre I replied that she needs to be seen by a doctor and I have already taken her to be seen at the walk in centre on Friday (21/09/18) she replied rudely that there are doctors at the walk in centre. I then asked her to put my daughter on the on-call doctors list which she did. What happened to patient centred care? She didn't suggest any other alternative other than the walk in centre I felt like she was just trying to get rid of me and couldn't be bothered to deal with me. Highly unprofessional I think this surgery needs to re-evaluate who should be answering their calls. However when the on-call doctor contacted me she was so helpful and reassuring and by the end of the call I was happy with her help and she booked me an out of hours appointement. The doctors seem to be great it's just a shame about the phone line and the receptionists."
–Anonymous, 24th September 2018
–Anonymous, 24th September 2018
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